Director, Customer Success

Job Requisition ID #

Position Overview

Autodesk’s Emerging Business Customer Success (EBCS) team is at the forefront of scaling our next-generation solutions—pioneering how new acquisitions and innovative products accelerate customer value and business growth. We are seeking a senior leader to oversee Adoption and Implementation efforts across the Americas region, with a core focus on driving the success of our Emerging Business lines and expanding our Industry Cloud solutions.

This is the first senior hire following the creation of our Flywheel strategy—a model built to evolve Customer Success alongside product maturity through three key phases: Discover, Develop, and Scale. The successful candidate will be responsible for embedding this methodology across the AMER region and building a high-performing team to support it.

Responsibilities

• Lead the AMER Customer Adoption and Implementation Consulting teams, ensuring scalable, outcome-focused engagement across a diverse set of emerging solutions

• Design and execute regional adoption strategies that reflect the stage and growth profile of each product, from pilot to enterprise-ready

• Align closely with stakeholders across Sales, Marketing, and Global Customer Success to co-create and execute unified go-to-market strategies for new and evolving offerings

• Drive consistency in onboarding, activation, and value delivery to position customers for renewal, expansion, and advocacy

• Oversee implementation delivery for Emerging Business customers, with a focus on service excellence, repeatability, and alignment with product intent

• Evolve team structure, tools, and practices to support maturing solutions and shifting customer expectations

• Serve as a regional advocate for customer needs and influence roadmaps, success offerings, and enablement plans for newly acquired or evolving products

• Embed a mindset of learning, iteration, and scale, ensuring the team can flex to meet both early adopters and mainstream users where they are

Minimum Qualifications

• 4+ years of Customer Success/Account Management experience

• 10+ years of leadership experience

• Proven track record of leading high-performing teams and driving successful customer outcomes

• Experience with designing and executing adoption strategies for emerging products and solutions

• Strong understanding of SaaS business models, customer engagement practices, and value delivery frameworks

• Proficiency in Salesforce (SDFC)

• Ability to collaborate effectively with cross-functional stakeholders and influence strategic initiatives

• Exceptional communication skills, with the ability to convey complex ideas and strategies to diverse audiences

• Demonstrated ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously

• Deep knowledge of industry trends and best practices related to customer success and professional services

• Familiarity with Autodesk products and solutions, or experience in similar industries, is highly desirable

• Willingness to travel as needed to support regional efforts and customer engagements

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

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