F&B Host

Description

Position Summary

Responsible for providing exemplary customer service in any of our restaurants by performing tasks including greeting & seating guests, packaging to-go orders.  

Essential Functions

• Greets guests and seats them at tables suitable to their needs as necessary.
• Takes, prepares, and packages food orders as necessary.
• Inspects dining and serving areas to ensure cleanliness and proper setup.
• Speaks with customers to ensure satisfaction with food and service.
• Performs general upkeep to designated areas. Stock merchandise and supplies as needed.
• Assists other floor personnel on an as needed basis.
• Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
• Provides input or recommendations for improvements and changes in processes or services.

Requirements

Position Qualifications

WORKERS IN THIS POSITION MUST BE 16 YEARS OR OLDER

Competency Statements

Accuracy- Ability to perform work accurately and thoroughly. 

Communication Skills- Ability to communicate effectively with others verbally.  

Customer Oriented- Ability to take care of the customers’ needs while following company procedures. 

Interpersonal - Ability to get along well with a variety of personalities and individuals.

Education

High school diploma or GED preferred.

Experience

One year of experience as host/hostess preferred. 

Computer Skills

Experience with Point of Sale (POS) systems preferred.

Certificates & Licenses

Must obtain a Siletz Tribal Gaming License.

Must obtain a Food Handlers Permit before the start date.

Must have OLCC temporary permit before the start date and have obtained OLCC Permit within 45 days of the start date.

Must obtain VIP (Visually Intoxicated Persons) Permit within 45 days of the start date.

Other Requirements

Knowledge of regulations governing food preparation and service. 

Basic math skills.

Physical Demands

• Stand Constantly
• Walk Constantly
• Sit Not Applicable 
• Handling/Fingering Constantly 
• Reach Outward Constantly
• Reach Above Shoulder Occasionally
• Climb Not Applicable 
• Crawl Not Applicable 
• Squat or Kneel Occasionally
• Bend Frequently

Lift/Carry

• 10 lbs or less Frequently
• 11-20 lbs Frequently
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally
• Over 100 lbs Not Applicable

Push/Pull 

• 12 lbs or less Frequently
• 13-25 lbs Occasionally
• 26-40 lbs Occasionally
• 41-100 lbs Occasionally

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Sense of Smell

Work Environment

Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects. 

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.