Customer Support Agent (REF4871J)

<h3>Company Description</h3><p>The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.<br/>  </p><h3>Job Description</h3><p><strong>Department</strong></p><p>This position is filled in the Tolling Services team of Deutsche Telekom IT Solutions Hungary. Together with our partners, we are developing and supporting intelligent electronic tolling solutions for our international customers. We use digital intelligence for a smart service that connects Europe. Using sophisticated technology and our toll box, we are creating a new age of seamless mobility. Our aims are to further develop the currently available services, extend it to further domains and is to become the market leader and most innovative player in European toll business. You will join an international team supporting our customers by providing various components of our tolling solutions.</p><p><strong>Main tasks</strong></p><p>As customer support agent,</p><ul><li>You will serve as the first point of contact for customers, delivering fast support and ensuring customer satisfaction. The service contacts will be mainly via email or chat messages.</li><li>You approach every interaction with a professional and solution-oriented mindset, always aiming to resolve issues efficiently and effectively.</li><li>As part of a collaborative team, you will be responsible for maintaining a positive customer experience, identifying areas for improvement, and contributing to team growth and efficiency as a First-Line Agent</li></ul><h3>Qualifications</h3><p><strong>Background and required skills:</strong></p><ul><li>Strong polite approach, with a customer-focused attitude and excellent communication skills.</li><li>Proficiency in Microsoft Office programs (Outlook: Strong /Word/PowerPoint: Moderate / Excel: Basic)</li><li>Fluent in English (reading, writing, and speaking), with the ability to effectively communicate with international customers.</li><li>Autonomous and reliable, with a strong ability to prioritize and manage tasks without constant supervision.</li><li>Maintain ownership of customer issues, ensuring follow-through and timely resolution.</li><li>Identify opportunities to improve customer satisfaction and provide feedback to enhance service delivery.</li><li>Quick learner with a proactive mindset, able to solve problems efficiently.</li><li>Team player.</li></ul><p><strong>Advantage:</strong></p><ul><li>Bachelor or Master’s degree in the following areas: Computer science, Engineering, information technology or equivalent work experience in IT</li><li>Previous experience in customer service or first-line support</li><li>German language knowledge</li></ul><h3>Additional Information</h3><p>* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.</p>