Sr Manager, Merchant Servicing – Point of Sale

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!

About the Role

The Senior Manager, Merchant & Partner Success – Point of Sale is a senior people leader responsible for shaping strategy, setting operating cadence, and delivering results for LendingClub’s merchant servicing organization. This team supports Point of Sale (POS) financing across big-purchase verticals, including home improvement, medical and dental, retail, and service professionals.

This role owns team performance, cross-functional influence, and measurable business outcomes. You’ll translate company strategy into execution by building scalable servicing models that drive merchant adoption, utilization, satisfaction, and long-term retention while supporting LendingClub’s growth plans.

What You'll Do

People & Organizational Leadership

• Lead, develop, and scale a multi-level Merchant & Partner Success organization, including managers and frontline specialists

• Set clear expectations aligned to LendingClub leadership behaviors, accountability, and operational rigor

• Build talent development plans, succession strategies, and coaching frameworks to strengthen performance at every level

• Foster a culture of ownership, continuous improvement, and customer-first decision making

Merchant Lifecycle & Servicing Strategy

• Own the end-to-end merchant servicing lifecycle, from onboarding and activation through ongoing support and retention

• Define engagement models across merchant segments, including strategic, high-volume, and long-tail partners

• Ensure consistent onboarding and training experiences that accelerate time-to-first-transaction and time-to-value

• Oversee complex issue resolution and escalations to drive timely outcomes and strong merchant satisfaction

Performance Management & Metrics

• Establish and manage core merchant servicing KPIs, including
  – Merchant activation and utilization
  – Time-to-first-transaction
  – Merchant retention and churn
  – NPS and CSAT
  – Conversion lift attributable to financing
  – Average ticket size growth
  – First-contact resolution and SLA adherence

• Use data to identify trends, root causes, and opportunities for improvement

• Lead regular operational reviews and performance reporting for senior leadership

Cross-Functional Leadership

• Act as the voice of the merchant across Sales, Product, Operations, Risk, Compliance, and Technology

• Partner closely with Sales to support seamless handoffs, expansion opportunities, and aligned incentives

• Translate merchant insights into actionable product, process, and experience improvements

• Lead or sponsor cross-functional initiatives that improve merchant experience, scalability, and profitability

Strategic Planning & Execution

• Own the Merchant & Partner Success roadmap in support of LendingClub’s POS growth strategy

• Identify and implement tooling, automation, and workflow improvements to drive efficiency and scale

• Support executive planning with insights, business cases, and outcome-based recommendations

• Represent Merchant & Partner Success in leadership forums and strategic discussions

About You

• 8+ years of experience in B2B partner success, merchant services, account management, or client operations

• 3+ years of experience leading managers and building scalable teams

• Experience in financial services, payments, POS financing, or adjacent industries strongly preferred

• Proven success owning KPIs tied to adoption, utilization, retention, and customer satisfaction

• Strong executive presence with the ability to influence senior stakeholders

• Data-driven mind