Retirement Plan Client Executive I/II/III

Overview

The Retirement Plan Client Executive serves as the primary point of contact for Plan Sponsors, Third Party Administrators, Recordkeepers, and Participants on assigned 401(k) and other retirement plan client accounts. This role focuses on managing critical retirement plan operations, including account setup, transaction oversight, compliance monitoring, and annual review performance for assigned accounts. Success in this position requires exceptional client relationship management skills, a strong ability to collaborate with internal teams, and a keen eye for maintaining detailed and accurate records.

 

This position may be filled as a Level I, II or III.  Additional responsibilities and qualifications apply.

Responsibilities

• Manage and maintain accurate and complete transactions, records, documents, and information regarding plan sponsors, accounts, participants, and related third parties within the confines of stated policy and procedures.
• Build and maintain strong working relationships with recordkeepers, TPAs, custodians, and client decision makers to help maintain seamless plan operations.
• Collaborate with the Portfolio Manager to conduct annual client meetings to educate and inform plan sponsors on investment performance, market trends, and fiduciary responsibilities.
• Facilitate in-person or virtual participant education and enrollment sessions. ;
• Conduct thorough and timely reviews of assigned accounts, ensuring all records are up-to-date, accurate and compliant with procedures and regulations.
• Guide new clients through the onboarding process, ensuring seamless set up and account activation.
• Facilitate account transitions, terminations, and closures, ensuring proper documentation and compliance with regulatory guidelines and internal procedures.
• Stay up to date on changing laws and regulations, including ERISA.
• Maintain a strong understanding of governing instruments, account polices, and industry standards,
• Contribute to special projects, organizational initiatives, or operational events that enhance efficiency and service excellence.
• Perform additional duties as assigned.

Level III Additional Responsibilities:

• Review monitoring reports and follow up with RP Client Executives I/II, the Retirement Plan Advisor and on items pending
• Track recordkeeping platform issues and updates and report to the status to the Administrative Committee
• Serve as Lead on special projects
• Work with the Institutional Account Manager to review procedures and recommend updates as needed

Qualifications

• At least one of the following:
  • Associate’s Degree or equivalent work experience and 5 years of customer service experience, with at least 3 of the years in the administration of the types of accounts and clients related
  • Bachelor’s Degree in a business-related field or equivalent work experience and 3 years of experience in the administration of the type of accounts and clients related to the organizational unit
  • Graduate Degree in a field related to the function of the organizational unit and 2 years of experience in the administration of the type of accounts and clients related to the organizational unit or in a field related to the graduate degree
• Must be able to demonstrate an advanced level of Microsoft Office knowledge.
• Excellent time management skills with a detail-oriented diligence given toward tasks.
• Excellent verbal and written communication skills
• Ability to interpret and define the applicable policies, procedures, federal and state laws, statutes, and regulations for effective and accurate account administration.
• Ability to communicate intelligently with internal and external stakeholders, clients and third parties.
• Must complete and comprehend SEI PLATO training assigned for the role.
• Must be willing to commit to external training as required.
• Graduate Degree in related field preferred.

Level II Additional Qualifications:

• At least one of the following:
  • Graduate of Trust School And 3 years of experience in the administration of the type of accounts and clients related to the organizational unit; or
  • Bachelor’s Degree in a business-related field or equivalent work experience And 7 years of experience in the administration of the type of accounts and clients related to the organizational unit; oro Graduate Degree in a field related to the function of the organizational unit And 5 years of experience in the administration of the type of accounts and clients related to the organizational unit or in a field related to the graduate degree; or
  • Five years or more experience in th