Project Manager

ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital–and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers–with vital insight to deliver the care people need, right when they need it.

We're also ensuring that our health solutions connect to other companies' networks. Because when objectives align, everyone wins. And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

The Project Manager is responsible for exceeding client expectations through superior implementation, delivery and management of CitusHealth products and solutions. The Project Manager oversees complex level projects, develops comprehensive project plans and manages project team and stakeholders throughout the complete project life cycle, and manages ongoing customer communication. This role supports the project team in creation of project/ program delivery strategies, including project plans, work breakdown structures, and resource management. This role requires the ability to lead and motivate people, encourage teamwork, ability to communicate effectively with senior leadership, and possesses a clear vision of what determines a successful solution for the work effort and for the company.  

Let's talk about Responsibilities:

• Oversees detailed project activities and manages multiple customer installations simultaneously.
• Gathers system requirements and design solutions to business needs for optimal implementation and user experience.
• Manages project risk, schedule, and budget and revenue forecasting.
• Maintains contact and communication with all project team members and other participants to ensure conformance with requirements of each project and client user expectations.
• Implements strong program management practices (change requests, issue management, risk management and decision tracking) and contributes to standard client implementation methodologies and management best practices.
• Enables contract fulfillment and issue resolution by managing partnerships and handles escalation issues.
• Assists sales team during opportunity assessment and proposal phases of the professional service process, particularly as it relates to deployment approach, timeline and deliverables.
• Engages at the C-level to deliver project reviews and presentations

Let’s talk about Qualifications and Experience:

• Deep industry knowledge of Healthcare Software Implementations
• At least 5+ years of experience in SaaS Professional Services with a minimum of 2+ years of software implementation project management work experience with increasing level of responsibility and complex enterprise projects
• Certification in PMP and/or LSS (Lean Six Sigma) preferred.
• Skills in decision making, facilitation, influencing, financial acumen, and negotiation.
• Bachelor’s degree
• Ability to manage complex projects of all sizes through cross-functional teams working within a SaaS environment.
• Superior organizational and project management skills
• Experience managing multiple concurrent projects with diverse working groups with an eye toward project dependencies.
• Strong analytical, problem-solving, and decision-making skills
• Working knowledge of the components of the software release process, including issues of development, documentation, release management and quality assurance

Technical / professional qualifications:

• Must be a quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand
• Proficient in MS Office Tools: MS Project, SharePoint, MS Visio, MS Power Point, MS Word, and MS Excel
• Proficient in Smartsheet and Salesforce
• Very strong written and verbal communication skills
• Ability to work in a fast paced, high-pressure environment on a high performing team.
• Must be able to work in a fast-paced, collaborative, project-oriented environment with the ability to own areas of the implementation team with minimal supervision.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attrac