ASSISTANT MANAGER – SMOKESHACK

San Antonio International Airport | Dining Division

Position Summary

At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the guests and business partners we serve. Our Dining Division is more than a collection of restaurants—we are passionate restaurateurs dedicated to creating memorable experiences for travelers from around the world. From exceptional culinary offerings and engaging restaurant environments to outstanding hospitality and service, we focus on delivering experiences that leave a lasting impression.

SmokeShack at San Antonio International Airport is seeking a dynamic and hands-on Assistant Manager to help lead one of our high-volume dining operations. This position serves as a key operational leader with a primary focus on Back of House excellence, including kitchen operations, food quality, food safety, inventory management, labor execution, and associate development.

The Assistant Manager will partner closely with the General Manager to build a culture of accountability, teamwork, and operational excellence while ensuring every guest receives a first-class dining experience. The ideal candidate is passionate about developing people, leading from the front, maintaining high culinary standards, and thriving in a fast-paced airport environment where no two days are the same.

In joining our team, you commit to supporting our mission by demonstrating our service standards, embodying our TRIFIC values—Trust, Respect, Integrity, First-Class, Innovation, and Commitment—and holding all team members to the same standards. Providing a safe work environment built on trust, respect, inclusion, and professionalism is expected.

DUTIES AND RESPONSIBILITIES

All Paradies Lagardère positions, including the Assistant Manager, require that you embody a positive company image by providing courteous, friendly, and efficient service to guests, team members, and airport partners.

You must embrace our family culture, recognize and satisfy our guests, and be accountable to the Company, your General Manager, and your team. Functions include, but are not limited to, the following areas:

People

• Build a great workplace by developing engaged, high-performing associates and future leaders.

• Must be passionate about supporting your TEAM.

• Inspire, coach, and develop Back of House associates to reach their full potential.

• Build bench strength within the kitchen by identifying and developing future leaders.

• Partner with the General Manager to execute training plans and support career growth opportunities.

• Consistently recognize team member achievements and provide timely coaching and accountability.

• Participate in recruiting, interviewing, onboarding, and training efforts to ensure the restaurant attracts and retains top talent.

• Ensure all associates complete required compliance, food safety, and brand-specific training programs.

• Conduct performance discussions, provide ongoing feedback, and support the performance review process.

• Drive associate engagement and contribute to creating a positive, inclusive, and high-performing workplace culture.

Operational Excellence

• Deliver exceptional food quality, guest experiences, and operational consistency.

• Must have a passion for the guest.

• Must say "Yes," "Please," and "Thank You."

• Must smile often.

• Lead daily Back of House operations with a focus on food quality, execution, speed, cleanliness, and consistency.

• Ensure all food preparation meets SmokeShack brand standards and guest expectations.

• Investigate and resolve guest concerns related to food quality or service in a timely manner.

• Serve as a role model for service excellence, professionalism, and operational standards.

• Maintain a clean, organized, and food-safe kitchen environment at all times.

• Ensure compliance with all HACCP, health department, food safety, and sanitation requirements.

• Monitor kitchen productivity and labor deployment to maximize efficiency during peak periods.

• Complete opening, closing, and shift management responsibilities accurately and consistently.

• Ensure all required operational paperwork, inventory controls, and administrative duties are completed on time.

• Create and maintain a culture that promotes safety, accountability, teamwork, and operational excellence.

Profitable Growth

• Drive sales, productivity, and profitability through effective operational execution.

• Assist in creating schedules that support business needs while controlling labor costs.

• Complete inventory counts accurately and according to company standards.

• Manage food costs through proper ordering, receiving, stor