Director of Global Delivery

Job Title:

Director of Global Delivery

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

The Global Delivery Director is a strategic leadership position responsible for overseeing the delivery of a Concentrix lead program with a Technology client. we are looking for someone who has experience with complex global services, ensuring operational excellence, and maximizing client satisfaction. Must have knowledge with Microsoft technologies, products and Azure.

Key Responsibilities:

• Leadership & Strategy: Lead and inspire a global team of delivery managers and professionals, setting strategic goals to enhance service delivery and client satisfaction.

• Operational Excellence: Drive efficient and effective global delivery operations, ensuring alignment with business strategies and compliance with service level agreements (SLAs).

• Stakeholder Engagement: Act as the primary interface with key global stakeholders, fostering strong partnerships and transparent communication across regions.

• Performance Management: Monitor global delivery performance through KPIs and regular reviews, implementing improvements to meet and exceed targets.

• Risk & Issue Management: Proactively identify and resolve delivery issues and risks, ensuring alignment with client expectations and business objectives.

• Continuous Improvement: Implement best practices and continuous improvement initiatives to enhance global delivery capabilities and operational scalability.

• Cross-Functional Collaboration: Work closely with other departments such as HR, IT, and Finance to ensure seamless integration of delivery processes and alignment with organizational goals.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Operations Management, IT, or related field; Master’s degree preferred.

• Experience: 10+ years in Global Delivery Management, with a proven track record in leading large, diverse teams and managing complex projects in an IT or service delivery environment.

• Skills: Strong leadership, strategic planning, and decision-making skills; excellent communication and interpersonal abilities with a knack for managing client relationships at the executive level.

• Technical Acumen: Understanding of technical delivery and ability to work with technical teams to align delivery with business operations. Candidate needs experience in Azure, Microsoft Technology Stack and Microsoft Products.

• Language Proficiency: Fluent in English mandatory- proficiency in multiple languages would be an advantage for global operations.

• Managed $30-$35M portfolio and ~150 member team
• Should be able to be hands on (when required)
• Has financial acumen (Revenue/Margins)

The base salary for this position is $170,000-$220,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competenci