Regional Service Manager

BGIS ITS is currently seeking a Regional Service Manager to join the team in FL, and surrounding areas.
 

Are You Looking For

• A company that cares and wants you to achieve your career objective.
• A company that offers you flexibility on the types of rewards and recognition that align with your personal situation.
• A company that puts you and your career first

BGIS is that, Company. 
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

The Regional Service Manager is responsible for the effective management of commercial client services operation and supporting continued business growth. The position is responsible for one of the districts that cover the United States and oversees a team of commercial service technicians to deliver outstanding maintenance, service, installation, and support. The role drives team engagement to ensure achievement of all requirements, collaborates on process development and implementation, achieves service level agreements, and maintains compliance with all regulatory, safety, and other requirements. The Regional Service Manager leads others positively exemplifying BGIS values

 

KEY DUTIES & RESPONSIBILITIES

People Leadership

• Manage a team of service technicians for the assigned region.
• Lead team member engagement, development, performance management, hiring and retention, and compensation recommendations.
• Monitor the performance of service technicians and provide feedback.
• Ensure compliance with health and safety standards in the delivery of work through activities such as toolbox talks/safety meetings, safety training, protective equipment, and reviewing and monitoring incidents.
• Verify work is performed in accordance with all internal and external requirements.
• Provide expertise and problem-solving support to team members.
• Contribute to the completion of other key initiatives as assigned.

Regional Area Management

• Support and Assist dispatch functions and repair tickets to service technicians.
• Deploy team members to projects, work orders, and/or assignments and monitor for on-time and quality completion.
• Schedule and dispatch all preventative maintenance requirements to service technicians.
• Review all service and repair invoices completed by service technicians.
• Manage operational budgets with a focus on cost control and order expenditures.
• Collaborate with relevant stakeholders to review, develop, refine, and implement processes and standard operating procedures.
• Maintain current awareness and ensures compliance with all applicable regulations and requirements.
• Drive team performance to confirm achievement of service level agreements and performance metrics.
• Achieve greater efficiencies through effective resource utilization, review of work and re-work volume, and review and development of corrective solutions leveraging internal solutions as applicable.
• Work with other departments for specialized support and effective service delivery.
• Investigate and resolve operational issues.
• Act with high degree of urgency in resolving issues for timely resolution and meeting or exceeding client satisfaction.
•  Coordinate and Manage inventory as required.

KNOWLEDGE & SKILLS REQUIRED

• Associate degree or equivalent training or equivalent work experience.
• Minimum 5 years performing job duties in a similar role with supervisory or management responsibilities leading a team of technicians.
• In depth knowledge of applicable regulatory requirements and maintains current awareness.
• Strong commercial HVAC service and installation experience.
• Ability to lead and engage a team and drive performance to ensure all requirements are achieved.
• Skilled at communication including influencing, persuading, and negotiating and professionally interacting with customer facing interactions.
• Self-starter with ability to multitask and self-manage.
• Proactive problem-solving approach continuously increasing the proficiency of team members.
• Strong relationship building and maintenance skills with internal contacts, clients,