Principal UX Designer

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

**This role is based out of our new Boston Landing location. We offer a hybrid work environment which involves employees based out of this location to be in the office 1 day per week at a minimum**  

Join athenahealth’s quest to make healthcare work the way it should. Our health is incredibly precious, and people in need of health care are often at their most fragile. Yet the function and experience of healthcare continues to fall far behind the innovative services we receive in other more frivolous parts of our lives.     

We’re looking for a principal designer to shape the overall experience for the platform team of our award-winning revenue cycle product. In this role, you will work closely with multidisciplinary agile R&D teams to set vision, create plans, and drive execution of high-quality solutions to complex problems that please users and provide business results. A successful candidate will embrace the challenge of solving pervasive enterprise software problems through scalable platform solutions while elevating design within an enterprise product team. If you are design expert who knows how to achieve product goals by being an inspiring and influential thought leader, we want you to join us.

    
Responsibilities may include, but are not limited to:     

• Partner with product & engineering leads to set strategic direction for a substantial feature-set of a product across one or more project or product teams    
• Identify and frame user-centered problems effectively    
• Collaborate with R&D teams throughout the agile planning, design, and development process to deliver released product that meets design intent and UX quality standards for workflow and interaction design   

Education, Experience, & Skills Required     

• Bachelor’s or Master’s Degree in Design, Human-Computer Interaction, Cognitive Psychology, Computer Science, Business, or related disciplines    
• Minimum of 10 years of experience in UX design    
• Previous experience in enterprise software 
• Deep knowledge of UX practices within Agile software development process, including UX ideation, design techniques, and incorporating user research and evaluative testing    
• Outstanding verbal and written communication skills 
• Knowledge of business process design or Six Sigma Methodology 

Behaviors & Abilities Required:     

• Proficient at influencing colleagues and project direction without direct authority  
• Capable of managing ambiguity, change and uncertainty, focusing on information at hand and making good and timely decisions to effectively keep work moving forward.  
• Takes appropriate risks through cost/benefit analysis of various alternatives  
• Adaptable to ever-changing needs of a dynamic business with flexibility and willingness to jump into any aspect of work to help the team achieve results  
• Enthusiasm for learning new problem spaces, with an ability to deeply immerse in a problem, rapidly develop an understanding, and produce actionable insights.  
• Thrives in a highly collaborative, cross functional environment  

About athenahealth    

Our Mission: To unleash our collective potential to transform healthcare.    

Our Location: This role is based out of our new office in Boston Landing.    

Our Culture: If you crave transparency, innovation, and the ability to make an impact, you’ve come to the right place. Being an athenista is all about taking initiative, questioning the norm, making things radically simple and celebrating diversity. Our 6700+ employees work hard towards a cause that impacts every one of us, healthcare, and we take the time to celebrate company accomplishments and our people.    

Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as hybrid work flexibility, tuition reimbursement, and collaborative workspaces - just to name a few.     

We are an equal opportunity employer and we don’t discriminate against employees or candidates based on their race, gender identity, sexual orientation, national origin, citizenship, pregnancy status, veteran status, or any other differences. At athenahealth, we believe that diverse teams are the strongest teams to drive innovation and that we will build a disruptive force in healthcare only by harnessing the power of a diverse workforce. Come be a part of our goal to transform healthcare.   

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare