Senior Vice President (Scottsdale Office)

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

The Senior Vice President (SVPCM) provides operations and execution expertise to ensure that CCMC's community management services align with and contribute to CCMC's vision. The SVPCM is responsible for client satisfaction and retention, the advancement of CCMC's community management services, and pre-development consulting services within their market. The SVPCM also collaborates with the Regional President (RP) to identify and secure business development opportunities within their market.

OUR CULTURE

Our culture is brought to life by our core values. Integrity: Do the right thing. Be personally accountable. Share mistakes openly. Respect: Embrace humility. Communicate with candor. Foster dignity. Service: Lead by serving. Be intentional. Find a better way. Community: Put people first. Engage fearlessly. Cultivate your development. Fuel collaboration.

Strategic Leadership & Management

• In conjunction with the RP, guides the development and implementation of a company-wide strategy for community management services aligned with the organization's vision, strategy, values, and objectives.
• Participates in the region's strategic planning process and supports the implementation of key initiatives.
• Tracks key performance indicators to ensure achievement and alignment of the vision, strategy, values, and objectives for community management services.
• Builds strong relationships with stakeholders, regional leadership team members, functional leaders, field-based team members, and clients.
• Proactively evaluates and recommends new initiatives that can positively impact company and client success.
• Serves as a role model to all employees and provides leadership to team members to demonstrate appropriate initiative, risk, innovative thinking, accountability, and autonomy in their roles.
• Guides clients' strategic planning processes and supports the implementation of key initiatives.
• Serves in a market leadership capacity within the Community Association Institute (CAI) and Urban Land Institute (ULI), and represents CCMC at industry events to support community association involvement and business development.

Operational Management

• Oversees a client market portfolio and a team of Vice Presidents of Community Management and Community Manager(s) to ensure client satisfaction and retention.
• Responsible for pre-development consulting services to ensure a successful transition to community management services.
• In conjunction with the RP, identifies and secures business development opportunities and builds client relationships.

• Collaborates with the RP to ensure all community management contracts are effectively priced and that service expectations are achievable.
• Guides implementation of client education opportunities within the market.
• Responsible for action plans relative to retention efforts of at-risk clients, including stepping in as acting Vice President of Community Management or as Community Manager.
• Participates in community meetings and events as needed to ensure high visibility with the client.
• Nurtures client relationships to ensure client satisfaction, retention, and open lines of communication.
• Tracks key metrics and service level targets to ensure community management contract deliverables are fulfilled and client needs are met.
• Communicates and disseminates information within their market to ensure priorities are aligned and satisfactory progress towards CCMC's vision is being made.
• Leads appropriate meetings and provides research and reports as required.

People, Process, and Budget Management

• In conjunction with the RP, evaluates and structures portfolio alignments to ensure client satisfaction and retention.
• Builds a flexible, responsive, well-respected team with a high sense of urgency and passionate focus on client needs.
• Leads staff recruiting, hiring, performance management, and training/development within their portfolio to establish and maintain team excellence while serving as coach/mentor to ensure employee satisfaction and retention. Partners with the Human Resources function to this end.
• Exhibits a proac