Assistant Financial Center Manager

You're the best at what you do. So are we. Imagine what we can achieve together!

We are looking for innovative and dynamic professionals with a passion for exceptional service to join our Retail Banking team as an Assistant Financial Center Manager.

What You’ll Do.

As the "face" and "personal connection" to the members we serve, you must be dynamic with a passion for and commitment to exceptional service and exceeding expectations - every member, every time. So, if you're upbeat, welcoming and engaging, embrace innovation and technology, and possess a proven track record of exceptional customer service, we invite you to join our team.

To help SECU become known, valued and utilized, your responsibilities will include but are not limited to:

Performance Management:

• Lead and direct all daily financial center activity (member interactions, activity management, coach conversations around lending, SFP, small business, mortgages, deposits as well as other lines of business).
• Use situational leadership to bring targeted development support to team member growth and partner “engagement”.
• Pull monthly reports and analyze data with Financial Center Manager.

Financial Center Operations and Compliance:

• Ensures compliance with policies and procedures.
• Ensures compliance through daily observation and monthly audits.
• Balance the Financial Center
• Compliance with all Bank Secrecy Act rules and conditions.
• Serve as subject matter expert with all branch transactions, policies and processes.
• Open and close the Center.

Member Experience:

• Identifies and resolves member problems to ensure member retention.
• Resolves interdepartmental and branch issues in collaboration with Financial Center Manager.
• Ensures adherence to sales and service behaviors.
• Active participation in lobby management efforts.
• Adherence to Credit Union service level agreements.

Performance Results:

• Educate members to refer (cross-sell) SECU products and services.
• Coach all center employees to success to ensure referral and branch sales goals are met.
• Participate in commercial/business development efforts.

Talent Acquisition:

• Participate in all branch recruitment efforts to include sourcing, screening resumes, interviewing and selection.