Case Manager - ARCHES Navigation Center - Bilingual Required

The ARCHES Navigation Center wants a Case Manager to join their team! The Sheltering Case Manager will work with moderate to high needs clients to support and guide them through an extended level of assistance in order to remove barriers and facilitate stable housing. The person in this position will perform eligibility screening, program enrollment, participant follow-ups, process required paperwork, data entry, and other general program supports. This position will directly align with the Housing First initiatives of the ARCHES Project. The position is renewable annually based on the continuation of project funding.

Candidates must submit applications by 5/23/2025 in order to be considered for first round interviews.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• Two years of related social service experience, direct client care; or an acceptable equivalent combination of education and experience.

• Ideal candidates will possess an advanced degree with two or more years of homeless service delivery experience and mental health certifications and/or licensing.

CERTIFICATES, LICENSES, REGISTRATIONS

• Driver Qualification Status is not required for this position.

• Candidate must pass a comprehensive MWVCAA background screening prior to employment.

• Basic Life Support/First Aid Certification is required within first 30 days of hire.

• Food Handler's Card or ability to obtain within 30 days.

• Candidate must pass pre-employment and random drug screenings.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of/or experience with: the principles of coordinated assessment, working with unsheltered or vulnerable populations, as well as best practices in homeless service delivery is preferred.

• Basic proficiencies in computers, MS Office products, database software, and web tools.

• Must possess excellent planning, organization and time management skills.

• Ability to effectively communicate both orally and in written form.

  • Bilingual English/Spanish capabilities are required.

    • To qualify as bilingual, staff must possess demonstrated abilities to speak, write, and read fluently in Spanish and English and pass a bilingual test.

**ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Works directly with clients to ensure access to housing assessments and resources.

• Attends and engage required annual trainings.

• Assesses client eligibility and aids in gathering documentation as required for intake, enrollment, and shelter placement.

• Provides direct service to participants, including case management and housing placement support to assist participants in becoming self-sufficient and overcoming barriers to accessing permanent housing.

• Develops Action Plans that identify participant needs, barriers, and strengths.

SUPERVISORY RESPONSIBILITIES

There are no supervisory duties in this position.

PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Specific vision abilities required by this job include close vision and ability to adjust focus. Frequently required to hear and speak.

• Frequently lift up to 25 pounds. Occasionally lift up to 50 pounds.

• Manual dexterity for handling computers, devices, and office equipment.

• Incidental driving tasks may be requested for employees with a personal vehicle and proof of current auto insurance.

• Maintains calm disposition when clients or others may become escalated, applying crisis intervention and de-escalation techniques for all participants.

• Regulates emotions