Service Technician Lead - Windows

Primary Job Responsibilities:

·         Installs and tests products to make sure they work correctly.

·         Follows installation and operation manuals.

·         Responds to service requests and repairs products.

·         Uses diagnostic tools to determine repair plans.

·         Teaches customers how to use their products.

·         Escalates issues to managers promptly.

·         Knows how to use the necessary tools and equipment.

·         Writes service reports after every appointment.

·         Collaborates with managers and other service technicians.

·         Follows all company policies and procedures.

·         Adheres to safety regulations and industry standards.

·         Performs other duties as assigned.

Requirements

Required Qualifications & Skills:

·         Ability to install equipment, diagnose problems, and make repairs.

·         Strong time-management skills and an ability to stick to a tight schedule.

·         Excellent problem-solving skills with a knack for troubleshooting technical issues.

·         Ability to collaborate with others and work well in a team.

·         Enthusiasm for providing excellent customer service.

·         Excellent communication skills.

Education & Experience:

·         High School diploma or GED required.

·         Technician certifications preferred.

·         At least 1 year of on-site maintenance performance experience required.

Physical Requirements

·         Prolonged periods of standing and walking.

·         Must be physically able to climb ladders, bend, and crawl into awkward spaces.

·         Must be able 50 pounds at a time.