Manager, Account Receivables

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Purpose:

The Manager Accounts Receivable will manage the inbound collection teams’ performance on collection and customer contact activities for multiple customer accounts. Support relationships and engage in effective communication with our internal and external customers. Set and achieve collection and inbound goals. Provide performance reporting to management and identify areas of concern, with suggestions for improvement on a timely basis. Continuous leadership and involvement on departmental projects, cross functional teams and business projects which may include Sarbanes-Oxley, Payment Card Industry and Audit.       

Responsibilities:

•Manage and motivate team of 10-12 inbound collectors to achieve goals. Monitor and maintain best in class metrics for service level, abandonment rate and quality. Facilitate timely and appropriate resolution of emerging issues through the involvement of internal stakeholders (Credit & Collection teams, Sales, Finance, Legal, etc.) as required. Review and implement action plans based on teams' analysis and identify related impacted areas.

•Act as facilitator to help drive implementation of process improvements both inside and outside the department. Collaborate with stakeholders and build relationships with sales, customer operations and customers. Resolve complex issues with business implications with limited upper management review.

•Identify, initiate, lead and/or participate in departmental and cross-functional teams/projects involving multiple functions, analyze results, prepare and present recommendations to management. Provide clear leadership and guidance for the team in any ad hoc projects as they may arise, ensuring th