Director Of Operations

Shift: 8:00 am - 5:00pm 

Job Summary:

Responsible for overseeing the organizational operations (including Near Term, Short- and Long-Range operational activities) including all aspects of evaluation, implementation and administering federal, state, and commercial contracts, ensuring all contracts compliance requirements, customer satisfaction and performance and productivity effectiveness. Position requires strong interpersonal skills, and compassion and respect for persons with disabilities.

 

Essential Functions:

Contract Compliance

• Responsible for operational contract compliance with workload schedules, staffing requirements, logistical support requirements with major and minor equipment, supplies, and fiscal viability. Review timeframes, timelines and worked hours projections in support of employment of people with disability and the AbilityOne Program.
• Review and assist with pricing for new contracts and contract renewals utilizing an

estimation tool (i.e., JET, etc.), relevant operational factors per facility, productive and unproductive timelines, services frequencies and methodologies, maximum productivity capabilities, and transportation or movement strategies.

• Ensure that all contract operations are managed effectively and that requirements are met timely and in accordance with customers (US Government or commercial partners) expectations, procedures and objectives. Ensure that Chimes District of Columbia’s (DC) goal of providing quality services to its customers is a priority.
• In collaboration with the Contracting team, ensure that all contracts and sub-contracts are following all applicable laws and regulations.
• Supervise the fulfillment of contract terms and conditions according to federal policies, regulations and legislation including, but not limited to, the Federal Acquisition Regulations (FAR) and its Agency supplements.
• Establish operational standardization of procedures, systems, and practices in accordance with industry standards for the line of business in execution. (i.e., Cleaning Management Institute (CMI), International Sanitation and Supply Association (ISSA), etc.)
• Monitor and ensure the implementation of the technical training and On the Job (OJT) operational capacity to provide relevant, solid and professional services to the customers.
• Implement effective reporting and communication systems from Project Managers to CAs, DOO and VPO levels. Establish Key Performance Indicators (KPI) and provide Knowledge Management opportunities at the operational levels.
• Establish systems to supervise the effectiveness, performance and productivity of all subcontractors under Chimes DC in support of operational capabilities.
• Advise on acquisition strategies and alternatives for contracts available in the AbilityOne

        network, Maryland Works and other programs in support of social-economical advantages

• Assist with evaluating and identifying new business opportunities for any business line (janitorial/custodial, grounds maintenance, facility maintenance, logistics services, etc.) and any other niche markets in government and commercial areas and assist with writing contract proposals.
• Review proposals and contracts for operational processes implementations and capabilities impacts and execution performance/productivity analysis. Provide recommendations with sufficient information analysis and necessary sources.
• In collaboration with the Contracting team, develop and review proposal preparation and advise on renewal strategies and alternatives for contracts.
• Evaluate compliance with contract terms and conditions, regulations, and federal policies and facilitate resolution of contract disputes.
• Interpret contracts including laws, rules, regulations, policies and procedures relating to contracts

Leading Others:

• Responsible for interviewing, evaluating and supervising Contract Administrators and Project Managers/contract site management employees for Chimes District of Columbia contract sites to ensure job completion per contract specifications.
• Responsible for the performance of subcontractors regarding effectiveness and productivity.
• Assist and review development of work schedules for personnel to meet contract requirements and maintain within budget levels to include maintenance of time and payroll data.
• Work cooperatively with others including all staff, supervisors, co-workers, community professionals, customers, vendors, Government, AbilityOne Commission members, Source America, Maryland Works, MAA and the public.
• Contribute to a work atmosphere in a manner which is positive, enthusiastic, respectful and courteous
• Be a posi