Lead Server (Full-Time) | Smith Tower

Lead Server | Smith Tower
Let’s start off with the most important part – what’s in it for you:

The Perks
*Eligibility of perks is dependent upon job status
• Hourly Rate: $22.30/hr
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
• Tip Pooling Eligible
Our Commitment to you:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
Lead Server
Are you a detail-oriented individual with a passion for ensuring operational excellence? Join us at Smith Tower as a Lead Server, where you'll play a pivotal role in upholding our standards of service and safety. As the Lead Server, you'll be responsible for overseeing the execution of standard operating procedures and checklists during opening, midday, and closing shifts, ensuring strict adherence to food safety and health protocols.

What’s you’ll do:
THE BRASS TACKS
• Leading the completion of opening, midday, and closing checklists by the serving staff to ensure all tasks are carried out efficiently and accurately.
• Conducting regular inspections of the dining area and service stations to maintain cleanliness and organization, in compliance with safety and health regulations.
• Collaborating with food and beverage management to implement and enforce policies related to service standards, guest satisfaction, and staff conduct, fostering a positive and professional work environment.
• Delivering a warm and welcoming experience to every guest, providing attentive and exceptional service throughout their visit.
• Demonstrates in-depth knowledge of our menu items, including our curated cocktails, and confidently making recommendations to enhance the guest experience.
• Work as the Lead Server under the guidance of the Banquet Captain, for private events, promotional/consumer events, and meetings to ensure set-up, service, and breakdown tasks are being completed.
• Ability to be the point of contact to clients and guests for food service during private events and promotional/consumer events.
• Adherence to all food safety and health practices.
• Adherence to all Washington State Liquor Laws, including the practice of valid ID checks.
• Taking orders accurately and efficiently, ensuring all special requests and dietary restrictions are accommodated with care.
• Collaborating closely with bussers, food runners, and bar staff to ensure timely delivery of food and beverages, maintaining high standards of presentation and quality.
• Proactively addressing any guest concerns or feedback, going above and beyond to exceed expectations and resolve issues swiftly.
• Other duties as assigned by management

THE NITTY GRITTY
• Previous experience in a high-volume restaurant or hospitality environment preferred.
• The ability to read, write and speak English fluently is required to read, analyze, and interpret regulations.
• Exceptional communication and interpersonal skills, with a genuine passion for hospitality, tourist attractions, and guest service excellence.
• Strong guest service skills with the ability to be solutions oriented
• The ability to perform essential functions and a computerized point of sale system
• Ability to stand up and down for more than three (3) hours at a time
• The ability to de-escalate, be organized, and han