TikTok Shop - PMO Project Manager, Key Accounts/Central Teams

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
The global eCommerce US operation team aims to deliver high quality products together with a unique customer experience via TikTok. The role is responsible for building the TikTok Ecommerce partnership for the TikTok e-commerce business in the US. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.

TikTok is seeking an experienced Project Manager to work in our US Ecommerce team on a variety of Operations Strategy initiatives and projects. You will have an immediate impact on TikTokShop US operations team; improving productivity via streamlining initiatives, overseeing key strategic projects and facilitating efficient cross-function operations. Your interest and professional expertise are related to workflow management, building cross-functional collaboration, communications, project management, and process improvements.

The ideal candidate will be a motivated self-starter, who is a strong owner, and able to deliver results in an ambiguous environment. They will think strategically and long-term, being able to pinpoint the most valuable business opportunities and identify areas for improvement. Having effective and clear communication skills, especially in conveying strategic plans through written documentation, are vital. Additionally, candidates must exhibit a track record of successfully driving complex projects and initiatives while effectively managing senior stakeholders.

- Developing deep SME-level knowledge across all business operations building
- Building close relationships with all cross-functional partners to understand respective business units and priorities
- Identify new/existing opportunities to improve operational strategies, drive efficiency and increase productivity
- Establish best in class frameworks for cross functional ways of working
- Project manages strategic business initiatives and projects:
- Define objectives, strategy and goals
- Build a roadmap of key deliverables
- Develop and implement timelines
- Implement effective mechanisms to keep projects on track
- Serve as a project level SME, handling inquiries and developing action plans
- Assist with the preparation and dissemination of communications
- Report performance

Projects will be defined based on the following direction:
- Cross Functional Network (such as Ecommerce Governance and Experience teams, product teams) related projects

Qualifications

Minimum Qualifications:
- Bachelor's degree or equivalent
- 5+ years of experience in program or project management, consultancy, change management, or operations strategy
- Proven ability in owning projects from inception to implementation
- Experience in process optimization and scaling of efficiency initiatives
- Experience managing or working within cross-functional teams
- Data driven; an analytical thinker and experienced in using data and metrics to drive decisions
- Expert in Microsoft Office products: Excel, Word, Outlook, PowerPoint and MS Project

Preferred Qualifications:
- Experience in Ecommerce or Tech organizations is preferred
- Experience working in matrix, and/or global organizations
- Creative, outside-the-box thinker and strategist

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are t