Sr. Director Product Management

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Overview

Blackhawk's vision is to create meaningful connections between global consumers and brands, through innovative payment technologies. The world leader in stored value payments and distribution for gifting and reward is extending that leadership to other payment solutions and channels including digital currencies, promotions, embedded rewards, loyalty, and consumer payment options.

Innovation in payments means evolving our solutions in alignment with how people connect with brands and one another, seeking to understand and contextualize payments where and how those connections occur. To achieve that vision, Blackhawk is transitioning its physical distribution capabilities to a digitally accessible platform, enabling brands to win new customers, increase engagement and spend, and leverage diverse payment methods to increase loyalty and incentivize behavior. One of the biggest opportunities for our network participants is the more than 1 billion consumer interactions that occur every week across a broad range of touchpoints, affording us the opportunity to drive incremental spend and deliver better experiences for consumers and businesses.

Powering these touchpoints through our experience applications are a range of core services which enable the capabilities across our 400K channel touchpoints in a globally scalable composable approach.

At the heart of all our product offerings are the root capabilities of Consumer Payment Processing: omnichannel payment acceptance, diverse payment method integration, loyalty and points program integration, comprehensive identity services, and advanced risk management. The role of the Sr Director of Consumer Payment Services is to create services which provide industry-leading capabilities that are flexible across the breadth of BHN's product landscape, evolve and experiment with products to bring new consumer & client offerings, and innovative leadership to drive consumer market changing new experiences while ensuring the highest standards of data privacy and regulatory compliance.

This role reports to the VP of Product for Global Core Services and sits alongside our developer experience & data platforms, as well as our global content network. It is responsible for several important outcomes (and associated example metrics):

• Evolve robust consumer payment capabilities to create seamless checkout experiences across credit, debit, and alternative payment methods (conversion rates, payment method adoption, average transaction value)
• Expand the power of BHN's network through digital wallet integrations, including PayPal, Apple Pay, Google Pay, and emerging payment options (wallet adoption rates, transaction volume)
• Drive innovation in consumer authentication, identity management, and profile services to balance security, compliance, and convenience (authentication success rates, fraud prevention metrics, regulatory adherence)
• Enable integration of loyalty currencies and points programs from brands, airlines, and financial institutions into the payment flow (loyalty redemption rates, cross-program engagement)
• Develop and maintain robust data governance frameworks that ensure compliance with global privacy regulations including GDPR, CCPA, and emerging standards (compliance audit success, data breach prevention)
• Extend payment capabilities as an embeddable option for developers to leverage as a stand-alone SaaS solution (API adoption, integration time)

Responsibilities

• Lead product strategy for consumer payment offerings including credit/debit processing, alternative payment methods, digital wallets, and emerging payment technologies
• Drive optimization of payment flows and user experiences to maximize conversion and satisfaction
• Develop and execute strategy for loyalty currency and points program integration across brands, airlines, and financial institutions
• Design comprehensive identity management solutions, including user profiling, authentication, and authorization systems that ensure regulatory compliance
• Ensure all payment and identity solutions meet or exceed global privacy requirements (GDPR, CCPA) and data sovereignty regulations
• Partners & Vendor selection to aid in