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Head of Training, North America
Rhythm PharmaceuticalsUnited States - Remote, United StatesRemotefull_timeVerifiedPosted 6 Jan 2025
About the role
Company Overview
Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the lives of patients and their families living with rare neuroendocrine diseases. We develop medicines for previously untreatable or undertreated diseases and provide meaningful support for healthcare providers and patients and their families. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need. Their courage inspires us to challenge convention, ask bold questions and seek answers for them. Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together.
Opportunity Overview
Reporting to the Vice President of Business Operations, the Head of Training is responsible for developing all training programs and delivering operational support to the customer facing roles. This will include disease state, product/therapeutic landscape knowledge, compliance (OIG), and other commercialization processes and systems. The incumbent will need to collaborate across Medical, Marketing, Sales, Managed-Access, Patient Engagement, Legal, Human Resources, and Regulatory in support of a “high-touch” customer philosophy.
Responsibilities and Duties
Qualifications and Skills
Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the lives of patients and their families living with rare neuroendocrine diseases. We develop medicines for previously untreatable or undertreated diseases and provide meaningful support for healthcare providers and patients and their families. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need. Their courage inspires us to challenge convention, ask bold questions and seek answers for them. Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together.
Opportunity Overview
Reporting to the Vice President of Business Operations, the Head of Training is responsible for developing all training programs and delivering operational support to the customer facing roles. This will include disease state, product/therapeutic landscape knowledge, compliance (OIG), and other commercialization processes and systems. The incumbent will need to collaborate across Medical, Marketing, Sales, Managed-Access, Patient Engagement, Legal, Human Resources, and Regulatory in support of a “high-touch” customer philosophy.
Responsibilities and Duties
- Provide people management, leadership, growth and development to members of the North America Training Team. Work with team to ensure that training initiatives align to North America goals and are instrumental in the region’s success.
- Lead and develop training initiatives for customer facing teams such disease state awareness, product messaging, and launch readiness to ensure consistency.
- Establish goals and learning objectives to design appropriate and effective curriculum, leveraging principles of adult learning, and incorporate required regulatory and legal compliance requirements
- Lead the development of product/non-product training modules
- Collaborate with Subject Matter Experts (SMEs) to create the appropriate learning content for the respective customer facing role
- Liaise with home office/field management about the development and delivery of training material
- Lead and coordinate new hire orientation and training programs for Customer Facing Teams
- Develop capability assessments of commercialization efforts, and design training and development programs to address gaps and needs
- Measure effectiveness of training efforts and field customer perceptions and benchmark against competition / external organizations
- Identify, evaluate and manage vendors to support training and operational needs
- Document and maintain proper records of training initiatives
- Collaborates with the administration of the Legal, Medical & Regulatory (LMR) process to identify the training requirements and the delivery of material for use
- Co-lead the development of the Learning Management System (LMS) with Compliance and Human Resources
- Manage the annual training budget and conduct budget forecasting
Qualifications and Skills
- Bachelor’s degree; advanced degree preferred
- 10+ years’ experience in a training position
- 5+ years’ experience in pharma; small biopharma/rare orphan environment is a plus
- Prior field experience is preferred
- 3+ years’ experience as a people leader
- Strong interpersonal, presentation, and facilitation skills required
- Demonstrated success in managing numerous project
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