Senior Customer Service Coordinator

<h2><b><span>Senior Customer Service Coordinator (m/w/d)</span> </b></h2><p>Malvern Panalytical is the world's leading provider of laboratory and process measurement technology. Our instruments are used in quality control, process control and R&amp;D for structural, elemental and physical analysis. The areas of application range from building materials and metals to pharmaceutical and biotechnological products and nanomaterials. The customer base in the field of R&amp;D mainly includes users from the academic environment (chemistry, biology, geology, mineralogy, crystallography, physics, materials science, materials development) and the high-tech industry (pharmaceuticals, life science, steel, cement, petrochemicals, semiconductors, solar).</p><p>In your new role, you will be responsible for increasing customer satisfaction by receiving orders from our customers and processing them commercially. You will support customers and operations management by handling the overall processes from order receipt to invoicing.</p><h2><b>Your profile</b></h2><p>Commercial or business education, as well as great technical understanding</p><p>Quick comprehension and high customer orientation</p><p>Team spirit</p><p>Strong communication skills and goal orientation</p><p>Independent, self-motivated way of working</p><p>Knowledge of CRM software, SAP or scheduling software</p><p>Experience in import and export is an advantage</p><p>Good written and spoken English skills</p><h2><b>Our offers:</b></h2><p>Collaboration in a highly motivated, international team with an excellent working atmosphere</p><p>Thorough induction and continuous training</p><p>Appropriate remuneration and permanent employment contract</p><p>Join Date: Immediately</p><p></p><p></p><p><b>About Malvern Panalytical</b></p><p></p><p>Malvern Panalytical is a global leader in the analytics of material and life sciences.</p><p>We unleash the power of small things to make big things happen for our customers.</p><p>Our vision is to make the world cleaner, healthier, and more productive.</p><p>We partner with our customers to make their solutions possible through the power of</p><p>precision measurements, our expertise, trusted data, and insights. Our people are</p><p>partners in discovery. We collaborate with our customers and with each other to</p><p>discover new possibilities and achieve breakthroughs. Our culture is a healthy, high-</p><p>performance culture shaped by our values: Own it, Aim High and Be True.</p><p>We’re committed to Net Zero in our own operations by 2030 and in our total value</p><p>chain by 2040. With over 2300 employees across the globe, we are part of Spectris</p><p>plc, the world-leading precision measurement group.</p><p></p><p><b>Malvern Panalytical. We’re BIG on small™</b></p><p></p><p>Malvern Panalytical, part of the Spectris Group, are committed to a diverse and inclusive</p><p>culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t</p><p>something you can do on your own, or with a single way of thinking; it takes a wide collection</p><p>of experiences, stories, knowledge, and expertise. We encourage applications from</p><p>underrepresented individuals and people with diverse backgrounds. We are an inclusive</p><p>organization and we prize diversity. Your unique perspective is important to us.</p>