Business Ops Director

Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Business Process Design & Improvement Director

Management Level

Director

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $131,600.00 - $219,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Reporting to the Senior Director of Product Operations, the Business Operations Director is responsible for developing and executing operational strategies for knowledge management, learning and development, and product management tooling.

This role combines strategic thinking with process design and optimization expertise to create and implement a knowledge management plan across CAPTG, develop learning programs for product management, and oversee the tooling used by product teams. The focus of this role is to enhance the efficacy and efficiency of the Product Operations team as it seeks to improve product management and product development practices across CAI.

This position requires multitasking, self-direction, collaborative work, inclusivity, and strong problem-solving skills. The ideal candidate will have experience working with matrixed teams, building relationships, consulting on needs, driving change and improvement, and possessing excellent communication and attention to detail.

PRIMARY DUTIES AND RESPONSIBILITES

• Lead enterprise-wide change initiatives across the Product Operations team, ensuring process optimization, training programs, and feedback loops.

• Partners with Product Operations, Product Readiness / Commercialization, Solution Delivery, as well as other teams internal to CAPTG and across CAI to coordinate efforts in support of Product Operations initiatives

• Develop and execute a strategy for knowledge management across CAPTG in partnership with all COE leaders

• Manage all training offerings (internally produced and from 3rd parties) which support team member development, excellence in product practices  

• Own tooling and category management for the product organization, optimize tools usage

• Partner with Solution Delivery and Product Readiness and Commercialization team members to establish and monitor key performance indicators (KPIs) that assess the impact of product operations practices

• Other duties as needed or required

Required Education, Experience, Knowledge and Skills

• Bachelor’s degree in a related discipline and 10 years’ experience in a related field. The right candidate could also have a different combination, such as a master's degree and 8 years’ experience; a Ph.D. and 5 years’ experience in a related field; or 14 years’ experience in a related field

• 5+ years’ experience in a management or leadership role

• At least 3-5 years process design and improvement experience required

• Experience leading cross-functional teams through influence to execute complex work

• Experience in enterprise technology organizations or in technology consulting

• Strong ability and desire to catalyze behavioral change through knowledge and compelling, thoughtfully curated information 

• Team player with excellent work habits and interpersonal skills

• Excellent written and verbal communication skills

• Travel varies, but will be approximately 25%

• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements

Preferred Qualifications

• Experience with AI / NLP tools

• Experience in learning and development and/or knowledge management strategy

• Background and experience in automotive industry a plus

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to ta