Senior Program Manager - Fraud and Risk
ChewyAbout the role
Job Description:
Our Opportunity:
Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction.
Fraud and Risk is a core part of Chewy’s Identity domain, protecting customer accounts and transactions while enabling secure, reliable e-commerce experiences.
Chewy is hiring a Senior Program Manager - Fraud and Risk to join our team in Bellevue, WA or Boston, MA. In this role, you will lead Fraud & Abuse initiatives, leveraging analytics, machine learning, and customer insights to develop and operationalize effective detection and prevention strategies. Responsibilities include driving cross-functional fraud prevention programs, partnering closely with Product, Engineering, Operations, Customer Service, and Payments teams, and managing critical third-party fraud prevention partnerships. The successful candidate has a proven track record of delivering complex initiatives, excels in stakeholder management, and is a strong advocate for customers.
This is a high-impact opportunity to lead and scale Chewy’s fraud prevention program across a complex, highly cross-functional environment. You will operate at the intersection of customer experience, risk mitigation, and operational excellence, delivering measurable outcomes that reduce fraud while preserving trust and minimizing friction across the customer journey.
What You’ll Do:
Drive Fraud Prevention & Risk Programs
Leverage analytics, machine learning, and customer insights to develop and operationalize fraud detection and prevention strategies.
Design and evolve fraud prevention approaches that balance risk mitigation with a positive customer experience.
Proactively identify and address risks before program launches.
Use qualitative and quantitative insights to continuously improve fraud detection, prevention, and customer trust.
Drive Program Strategy & Planning
Translate business objectives, fraud trends, and customer needs into actionable program plans and measurable outcomes.
Partner with Product, Engineering, Operations, Customer Service, and business stakeholders to align priorities, sequencing, and execution plans.
Establish program goals, success metrics, and operating mechanisms to track progress and business impact.
Drive alignment around priorities, trade-offs, risks, and dependencies across multiple teams.
Lead Cross-Functional Delivery
Lead planning and execution of fraud and abuse initiatives across multiple teams and organizations.
Drive implementation and execution in partnership with Payments, Operations, and Customer Service teams.
Manage dependencies, risks, and mitigation plans across complex initiatives.
Drive delivery from planning through implementation, ensuring initiatives achieve intended business outcomes.
Ensure clear communication of results, risks, issues, and key decisions to stakeholders and leadership.
Operational Ownership
Own day-to-day fraud operations and risk health across Chewy.
Act as the escalation point for active fraud incidents, emerging threats, and abuse patterns.
Drive rapid response
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