Engagement Delivery - Sr. Project Manager

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

DEPARTMENT DESCRIPTION

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

OVERVIEW OF THE ROLE

Salesforce Professional Services is seeking innovative Project Managers/Senior Managers who share our vision of bringing the power of cloud computing to enterprises. Project Managers are driving successful customer outcomes with our implementations and lead and run complex, enterprise and strategic projects. This involves guiding our highly skilled and collaborative project teams, both non-technical and technical consultants, and managing relationships, deliverables, and outcomes. Our Project/Program Managers are also domain experts who actively participate in the project, managing customer relationships, delivery methodology, scoping, contracts review, knowledge transfer, and financials.

Sr. / Project Manager openings to join a diverse team for the Communications, Media, and Technology industry vertical.

YOUR IMPACT

• Serve as the overall Leader of the project team and exhibit excellent leadership skills in forming a team, ensuring strong communication channels, giving clarity, motivation and direction to the team throughout the engagement.

• Be the primary customer interface and perform project management activities that ensures adherence to Salesforce methodology and project gates and governance.

• Build and lead project plans; supervise and review project progress and timelines; adjust schedules and plans as needed; ensure on time and on budget delivery of projects and identify and resolve issues to ensure project success.

• Supervise utilization of project resources in alignment with resource allocation and budget. This includes on time entry and approvals for project timesheets.

• Able to lead one or two large projects or a couple of small to medium sized interrelated projects requiring complex cross-functional teamwork and management at the program level.

• Facilitate requirements gathering and assist with crafting project deliverables, and Salesforce documentation as needed.

• Being an extension to the account team to extend the Salesforce footprint.

• Participate in end to end implementation planning including project management, risk & issue management, communication and business organisational change.

• Facilitate User Acceptance Testing with business end users including coordination and user acceptance sign-off.

• Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills.

• Identify opportunities to leverage all Salesforce technologies.

• Facilitate review sessions with the client and your team.

• Participate in end to end implementation planning including project management, issue management, communication and change management.

• Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product roadmapping.

• Have difficult con