Senior Manager, Revenue Systems Transformation

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is significantly transforming finance and accounting operations to enhance efficiency, accuracy, and effectiveness. We are seeking a dynamic Senior Manager to lead the organization in this journey.

The Senior Manager, Revenue Systems Transformation, will oversee the transformation of revenue accounting systems, automation of revenue processes, and ensuring alignment with technical policy and operational strategy. This role requires a deep understanding of revenue recognition principles, accounting systems implementation/integration, project management, and change management. The ideal candidate will be confident in engaging with technology partners and other counterparts to enhance the overall effectiveness of the revenue accounting systems.

Competencies & Key Responsibilities:

Leadership

• Lead implementation of new revenue accounting systems/sub-systems and derive the best fit within the overall systems landscape (Zuora Revenue (RevPro), Zuora Billing, Salesforce, Workday, and Klarity).

• Lead initiatives to resolve existing system/process issues.

• Implement a systems assurance and risk management approach towards new and existing infrastructure.

• Collaborate with senior stakeholders for implementation of organizational goals and targets.

• Manage the performance and development of a small Team.

Technology and Automation

• Zuora systems expertise, manage System Upgrades, rationalize day-to-day user queries, and resolve system issues on an ad-hoc basis.

• Contribute towards the adoption of Workday as the ERP system and overall alignment with revenue systems and processes.

• Demonstrate understanding of the Klarity tool and other AI-enabled tools to improve effectiveness and efficiency.

• Recommend new systems or enhancements to existing systems & support user adoption.

• Evaluate and implement technology solutions to automate revenue accounting processes.

Continuous Improvement

• Develop and implement a comprehensive program for system and process improvements.

• Collaborate with vendors and technology teams on System Upgrades and unlocking new features.

• Collaborate with cross-functional teams to improve system effectiveness.

Project Management

• Manage and report on the status and progress of system implementation and upgrade runs.

• Coordinate with cross-functional teams, including IT, Accounting, and Order Management

• Monitor project performance and report on progress/ escalate issues to senior stakeholders.

Change Management

• Develop and implement change management plans to facilitate the adoption of new processes and systems.

• Provide training and support to accounting teams.

Month-end support & Ad-hoc projects

• Work closely with the US-based accounting teams to support Zuora system behavior queries/troubleshooting during US working hours.

• Engage with IT and/or India based Data team for issue resolution on an ad-hoc basis.

• Oversee integration checks between Zuora Revenue and ERP to ensure accurate and complete GL impact.

• Facilitate and contribute towards Special Projects as and when necessary.