Customer Success Platform Area TAM

This is a remote position and can be performed anywhere in the United States.

Meet the Team 

As a Customer Success Platform Area TAM, you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You will be a Splunk expert and adept at understanding, adapting, and guiding our account teams and customers on how to best use our Platform. 

Are you up for the challenge?  

Responsibilities:  

• Highly skilled and aligned to Splunk’s Core licensed product, such as Enterprise and Cloud. 

• Aligned to a specific Area to strategically support the Customer Success Executive, Technical Success Engineer, Solution Engineer, Solution Architect motions. 

• Develop strong partnership with Sales/Customer Success roles to assist Area aligned customers with Value Realization. Activities include, but not limited to: 

• Onboarding & Enablement – deliver workshops, prescriptive guidance/assistance, achieve onboarding milestones 

• Proactively engaging Area aligned Technical Success Engineers to review and assess their account’s health situation, with an emphasis on accounts that have telemetry risk signals and/or 6 months from renewal date. 

• Proactively engaging Area aligned Solution Engineers/Solution Architects to review and assess accounts with Data Management/Optimization opportunity. 

• Proactively engaging Customer Success Executives on adoption/use case-related work opportunity. 

• Scoping the level of effort and developing a technical action plan to address the technical situation based on your assessment.  

• Proactively engage Area aligned CS/SE Management to ensure priority focus alignment and address risk accounts/area themes. 

• Strategic case-based delivery, up to 90 days of assistance, which is requested by internal Area aligned account teams or managem