Field Service Team Manager

Introduction

ALFA LAVAL is a Swedish multinational company operating in Italy for over 100 years with several sales offices, manufacturing sites and research and development center.

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too. The Field Service Italy is looking for a Field Service Team Manager for Genoa site.

Who you are 

We are looking for a person with:

• Creative problem-solving and troubleshooting skills
• Open minded
• Communication capabilities
• Flexibility
• Ability to build and maintain relationships
• Commercial and technical orientation
• Strategic perspective

What about the job

In your role you will:

• Be Responsible for planning the Field Service activities
• Evaluate the necessary skills and knowledge to execute the requested service
• Make and Confirm appointment with the customer
• Be responsible to ensure an optimized service response
• Make reporting of field activity and technical report (follow up Service report)
• Verify the ordered spare parts delivery for the Field Service job
• Manage all post-op issues
• Be supervisor in pre-service site

What you know

You have:

• Technical Diploma/ Bachelor’s degree will be an asset
• Mechanical and Automation knowledge
• Troubleshooting skills
• Good Knowledge of Microsoft ® Windows environments and Office package (Word, Excel, PowerPoint and Outlook)
• A good command of written and spoken English