Senior Back-end Engineer

<p>Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world. </p><p>We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. </p><p>We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.</p><h2>Basics</h2><ul><li><p>Salary : 86k - 95k</p></li><li><p>Location : Paris, Hybrid policy</p></li><li><p>Contract : Permanent, full-time </p></li></ul><p></p><h2>What you’ll do</h2><ul><li><p><strong>Design</strong> features, API, and models for 16000 merchants and 12M shoppers across the world.</p></li><li><p><strong>Work</strong> closely with an engineering manager, a product manager, and a designer, and alongside a team of seasoned senior engineers</p></li><li><p><strong>Collaborate</strong> with other teams within an engineering team of 100 and counting engineers</p></li><li><p><strong>Grow</strong> and <strong>strengthen</strong> your skills and expertise by working with teams in charge of frontend, backend, and data pipeline components</p></li><li><p><strong>Participate</strong> in solving today’s technical challenges to make Gorgias’s platform and systems scale to an always-increasing customer and data traffic</p></li><li><p><strong>Ship</strong> your features in production by yourself; we empower engineers to be as autonomous as possible</p></li><li><p><strong>Monitor</strong> the success of your deployment in accordance to Gorgias’ monitoring strategy and success criteria</p></li><li><p><strong>Help</strong> our customers by debugging, correcting, or providing an incident response by participating in a support and on-call rotation with other engineers</p><p></p></li></ul><h2><strong>Who you are</strong></h2><ul><li><p><strong>Tech Stack Proficiency</strong>: You have experience with Python.</p><ul><li><p>We can also consider extensive experience on Ruby on Rails, Node.js, Java, or C# in building SaaS tools and APIs.</p></li></ul></li><li><p><strong>Cross-Functional Teams</strong>: You've been part of teams that include engineers, designers, and product managers.</p></li><li><p><strong>Technical and Business Perspective</strong>: You can explain your projects from both a technical and business standpoint.</p></li><li><p><strong>Fast-Paced Environment</strong>: This is a fast-paced setting where things move quickly, with multiple product shipments per day.</p></li><li><p><strong>Production Experience</strong>: You're familiar with shipping and monitoring applications in production environments using tools like Datadog or Grafana.</p></li><li><p><strong>Versioning</strong>: You have experience working collaboratively through a review process using versioning tools such as GitHub or GitLab.</p></li><li><p><strong>Handling High Traffic</strong>: You have experience building scalable, fault-tolerant web applications optimized for heavy traffic. Your expertise includes managing thousands of API calls per second and handling hundreds of thousands of queries per second (QPS) for 16,000 stores worldwide.</p></li><li><p><strong>DevOps Skills</strong>: You are experienced with DevOps tools and practices like Docker, Terraform, and Kubernetes.</p></li><li><p><strong>Maximizing your impact</strong>: You are not afraid to iterate fast and pivot when new data modifies the scope of a feature</p></li><li><p><strong>Ownership</strong>: Do you take ownership of your work, including your mistakes? We'd love to hear about times you went above and beyond.</p></li></ul><p>At Gorgias, we value individuals from diverse backgrounds. We recognize that not everyone will check every box on day one, and that’s perfectly fine. If you’re enthusiastic about technology and eager to develop your skills, we encourage you to apply.</p><p></p><h2>The teams you could be joining</h2><p><strong>Phone Team</strong> Develops Voice and SMS solutions for seamless e-commerce customer support, integrating third-party telephony and enhancing voice automation.</p><p><strong>Apps Team</strong> Builds native apps connecting Gorgias to external services, including messaging (e.g., Gmail) and e-commerce (e.g., Shopify) integrations.</p><p><strong>Developer Relations Team</strong> Ensures a secure, well-documented API, enabling external developers to build and connect apps, and supporting a growing app ecosystem. Second, that team is in charge of providing authentication &amp; authorization capacities to external and internal developers.</p><p><strong>Growth Team</strong> Manages the user journey from onboarding to b