Administration Assistant – Electrical Services Coordinator
BruntWorkAbout the role
This is a remote position.
About Us:We are a family-owned business based in Brisbane, providing electrical solutions to Brisbane, Ipswich, and the South East Queensland region. We offer a wide range of services, including installations, repairs, maintenance, emergency lighting tests, and smoke alarm setups, catering to residential, commercial, and industrial clients. We are known for our professionalism, reliability, and personalized customer service, and we strive to deliver high-quality results within budget and timeframes.
We pride ourselves on delivering top-notch electrical home services and support to our clients. Our dedicated team works diligently to ensure every job is completed efficiently and effectively. We are currently seeking a motivated Administration Assistant to join our dynamic team.
Work Schedule: 20 hours per week, Monday to Thursday, 9AM - 2PM Greenbank QLD
Key Responsibilities:
Answering Calls: Provide excellent customer service by responding to incoming calls, addressing inquiries, and resolving issues promptly.
Scheduling Jobs: Utilize the Tradify platform to schedule jobs efficiently, ensuring optimal time management and resource allocation.
Quoting Jobs: Prepare and provide quotes based on the established price list (training provided)
Dealing with Callbacks: Handle follow-up calls regarding completed jobs, addressing client questions or concerns as they arise.
Administration: Complete necessary paperwork, including certificates, forms, compliance sheets, and subscription management to ensure seamless operations.
Email Communication: Respond to emails in a timely and professional manner, maintaining clear communication with clients and team members.
Job Planning and Tracking: Coordinate arrival notices and monitor job progress, ensuring that all tasks are completed on schedule.
Qualifications:
2+ years experience in a customer service or administrative role
Strong communication skills, both verbal and written.
Proficiency in computer applications, with a willingness to learn new software (experience with Tradify is a plus but not required).
Excellent organizational skills and attention to detail.
Ability to multitask and manage time effectively.
A proactive and positive attitude towards customer service and teamwork.
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