Inside Renewal Representative

Company Description

Who We Are:

Interested in joining our team?  Here is some more information about us!  Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events.  In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Momentus is used for top shows from across the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events.  Our client list includes The Apollo Theatre, Mercedes-Benz Stadium, Harvard University, Portland'5 Centers for the Arts, the Javitz Center, and St. Louis Art Museum.  Some of our global clients include: ExCel London,  Museum of Contemporary Art Australia, the Porsche Experience Center in Germany and the Sydney Opera House.

Working @ Momentus:

Surround yourself with highly motivated co-workers that push you to be your best each day. Momentus offers the career opportunities and fast-paced, exciting environment of a growth company where you can make a direct impact on our product and customers.

Job Description

You will be responsible for the retention of key customer relationships while selling hunting for opportunities to expand Momentus’ products and services to the existing customers within your assigned territory.

• Preparing and issuing high volumes of renewal proposals to customers following the documented renewal process and methodology
• Responsible for updating relevant customer information within the CRM/Salesforce tool - including activities, opportunity updates, maintenance of monthly goals and customer contracting process
• Maximize net retention by identify and cross-sell and upsell growth opportunities and jointly work in partnership with the account management team 
• Qualify leads, identify decision makers, determine customer needs, explain product/service variations, overcome customer objections and close sales
• Cold-Calling within the assigned territory
• Develop and manage a strategy to achieve quota, including but not limited to working with account management sales support teams, management, marketing, product, finance, support, services as well as collaborating across the account management team to achieve company goals and objectives related to retention and net retention
• Respond to inbound customer inquiries efficiently and professionally via phone, email and web meetings
• Identify "at-risk" renewal clients early and define issues inhibiting a timeline, successful renewal of clients
• Be organized and flexible on working with global client base

Qualifications

• Strong track record of sales and customer support in a quota carrying environment
• Excellent customer service conduct
• Must be able to follow internal processes and comply with policy, including training and education
• Must be able to clearly communicate and operate remotely and with remote teams
• Must be a motivated self-starter with the ability to handle a high volume of in and out bound calls as well as email correspondences with customers and internal teams

Additional Information

What’s in it for you?  

• Full benefits 
• Exceptional 401k match  - 80% match of the first 10% deferral.
• Paid parental leave. We want parents to have an opportunity to bond with their new little bundles of joy.
• No dress code! Come as you are. We know the smart people we hire don’t need to be told what to wear.
• Working with a team of smart, yet grounded colleagues who challenge you to be your best every day.
• Free (Virtual) Personal training.
• Win at life by loving your job.

oyer and does not discriminate based on race, religion, national origin, age, sex, gender identity, disability, sexual orientation, marital status, or any other basis protected by law.

At Momentus, we cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. 

Momentus is an equal opportunity employer and does not discriminate based on race, religion, national origin, age, sex, gender identity, disability, sexual orientation, marital status, or any other basis protected by law