Datacenter Facilities and Equipment Specialist

Job Family:

User Support

Travel Required:

None

Clearance Required:

Ability to Obtain Public Trust

Datacenter Facilities Services/ Datacenter Equipment Services:

• Provide onsite 24x7/365 rotation coverage and incident response for data center facilities services  and data center equipment services.
• Expertise in modern datacenter facilities operations to include environmental controls, security, safety systems, power, backup power systems, and smart building decision systems.
• Support performing monthly maintenance on generators with training.
• Conduct or oversee work on datacenter infrastructure systems.
• Perform facilities inspections of datacenter infrastructure systems.
• Clean areas around electrical systems.
• Work with customers daily for miscellaneous tasks, ranging from help desk work to janitorial work
• Support in receiving, removing, shipping, cabling, installing, replacing, and maintaining, IT equipment.
• Support escorting vendors performing needed maintenance.
• Support determining system and rack level electrical power requirements, hardware placement, installation, move, replacement, and removal activities.
• Able to create, inventory, and maintain documentation for IT hardware and infrastructure systems.
• Able to follow instructions, stay on task, and requires little supervision once trained in documented processes.
• Monitor and ensure adherence to appearance and safety standards.
• Participates in Agile project management and a DevSecOps culture as required.
• Ability to coordinate, communicate with engineers, and replace IT components in systems as needed.
• Keeping an inventory of all 2000+ devices in the data center
• Run cat5/cat6 and fiber cables
• Deploy servers to server racks
• Create and work tickets using remedy
• Develop power plans for new devices coming into the data center
• Sending out daily shift mail to coworkers to document and inform
• Keep watch on alarms in WebControl and correct or escalate them when necessary
• Ensure the destruction of storage when necessary during device removal

What You Will Need:

• Minimum of ONE (1) year of experience working in facilities and equipment.
• Familiarity with Web Control infrastructure monitoring software.
• Must be able to lift to 70lbs. This position requires physical work as described below in the Physical and Mental requirements section.
• Strong written and oral communication skills in the English language. Must be able to read, write, speak, and understand English.
• Exceptional customer service skills.
• Strong time-management and prioritization skills.
• Ability to communicate applicable technical subject matter to management and others.
• DISC follows the IT Infrastructure Library (ITIL) service operation best practices.
• ITIL v4 foundation knowledge.
• Ability to apply and provide feedback on service operation model and practices.
• US Citizenship is required.
• Must be able to OBTAIN and MAINTAIN a Public Trust, candidates must obtain approved adjudication of their PUBLIC TRUST or SUITABILITY are preferred.
• Must be willing to work 3rd Shift.

 

Listed below are the physical or mental requirements necessary for the job's performance.

• Work from heights such as rooftops, ledges, scaffolding, including climbing extension ladders and scaffolding.
• Move and handle heavy objects such as equipment, tools, and other building materials.
• Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings.
• The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.
• Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers.
• Mental aptitu