Analyst Programmer I

School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,500 faculty physicians and researchers, more than 1,300 students, and more than 6,000 staff, the Duke University School of Medicine along with the Duke University School of Nursing, Duke University Health System and the Private Diagnostic Clinic (PDC) comprise Duke Health. a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.

Occupational Summary

The IT Project Manager / Technical Lead for the Occupational Health Clinic is responsible for planning, executing, and finalizing information technology projects, including software development and maintenance initiatives, according to strict deadlines and within budget. This role involves hands-on technical contributions, development, and coordinating the efforts of team members and third-party contractors. The position will define project objectives, oversee quality control, and ensure solutions are appropriate. This position requires strong leadership, excellent communication, direct software development capabilities, and the ability to collaborate effectively with clinical and non-clinical staff to deliver robust IT solutions.

Work Performed

• Define project scope, goals, and deliverables that support the business goals of the clinic, with a strong emphasis on software solutions.
• Develop project plans, including technical specifications, development sprints, deployment strategies for local and cloud environments, and associated communications documents.
• Lead and participate in the design, development, and implementation of custom software solutions and integrations using languages such as Python, C#, and JavaScript.
• Develop and maintain web-based forms and applications, potentially utilizing ASP/.Net (C#) or Python frameworks.
• Oversee and contribute to software maintenance activities, including bug fixes, performance enhancements, and system upgrades for existing clinic applications.
• Effectively communicate project expectations, technical designs, and development progress to team members and stakeholders.
• Lead and manage IT projects related to Electronic Medical Record (EMR) systems, immunization registries, and other occupational health applications, including custom development needs.
• Coordinate and participate in meetings with clinical and non-clinical staff to gather requirements, refine technical solutions, provide updates, and ensure project alignment with operational needs.
• Manage projects involving Health Level Seven (HL7) interfaces for data exchange, including troubleshooting and potentially developing custom interface components.
• Ensure all IT projects, system implementations, and software development practices adhere to strict security protocols and HIPAA regulations.
• Identify, troubleshoot, and resolve complex technical issues and conflicts within projects; act as a proactive problem solver and technical mentor.
• Track project milestones, development tasks, and deliverables. Develop and deliver progress reports, technical documentation, and presentations.
• Manage changes in project scope and technical requirements, identify potential crises, and devise contingency plans.
• Conduct project post-mortems and technical reviews to identify successful and unsuccessful project elements and drive continuous improvement.

 

Preferred:

• Bachelor's degree in Information Technology, Computer Science, Software Engineering, or a related field.
• Minimum of 4 years of experience in IT, with at least 2 years in a project management or technical lead role involving software development.
• Proven experience in hands-on software development using Python, C# (including ASP/.Net), and JavaScript.
• Experience with EMR system integration or development is strongly preferred.
• Experience developing and deploying applications in both locally managed server environments (e.g., Windows/Linux servers, IIS, Apache) and cloud-based environments (e.g., AWS, Azure, Google Cloud).
• Proven experience working with clinical and non-clinical staff in a healthcare environment.
• Knowledge and experience with immunization registry systems and HL7 messaging standards is preferred.