IAM Service Delivery Junior Analyst (C11)

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Role:

The IAM Service Delivery Junior Analyst is an entry level position responsible for assisting in operational control efforts to prevent, monitor and respond to operational issues, process issues, self-identified and audit findings. The overall objective of this role is to ensure the execution of Operational Risk programs, Information Security directives and activities in alignment with Citi's data security policy.

Responsibilities

• Generate metrics and ensure productivity to guarantee Service Level Agreements (SLAs) and client expectations are met
• Monitor risk by analyzing the root cause of issues, impacts to business, and required corrective actions
• Initiate the assessment, knowledge transfer, and transition of new security systems
• Ensure essential procedures are followed, define operating standards and processes and develop procedures and process control manuals
• Perform information security awareness and training activities
• Suggest improvement to process efficiencies
• Verify through testing that essential procedures are followed
• Provide informal guidance or on-the-job-training to new team members
• Coordinate internal and external audit requests
• Review and validate data for accuracy and completeness
• Mitigate risk by analyzing the root cause of issues, impacts to business, and required corrective actions and develop security solutions
• Ensure Information Security (IS) compliance and seek opportunities to enhance the efficiency of respective policies and procedures
• Identify significant IS threats and vulnerabilities, and define appropriate controls for discovered threats, documenting the business response
• Disseminate changes to IS regulations and standards to Business and Program owners
• Provide IS advice and counsel as needed

Qualifications

• 2+ years' experience in Information Security/Cybersecurity with a firm understanding of policies, standards, and controls
• Any experience with IAM is highly preferred (e.g., Active Directory, LDAP, SSO, MFA, etc.)
• Must have experience with MS SharePoint, Excel and PowerPoint
• Experience with Jira or other project management tools
• Demonstrated ability to research and apply industry-current Information Security standards
• Issue Management experience is preferred
• Consistently demonstrates clear and concise written and verbal communication
• Strong attention to detail and sense of urgency
• Proven relationship management and influencing skills
• Know when to escalate
• Proven