Technical Writer

Role Details

• Location: Hybrid. This role is based 2 days per week out of our San Francisco, HQ and is not eligible for full-time remote work. 
• Compensation: The annual OTE range for this role is $126,000 - $140,000 in addition to equity & benefits.

The range displayed on this job posting reflects the minimum and maximum compensation. Factors including location, level, job-related knowledge, skills, and experience will determine compensation.

About Gem

Gem is the AI-powered recruiting platform TA teams love. It helps you maximize productivity, hire faster, and save money – all while giving recruiters a solution they find easy to use. Use Gem as your all-in-one recruiting platform or enhance your existing ATS with integrated products for CRM, sourcing, scheduling, analytics, career sites, events, and more. Over 1,000 companies – from startups to industry leaders like Wayfair, Cintas, Carmax, DoorDash, and Zillow – trust Gem to hire with speed and ease. See why Gem is the recruiting industry’s most beloved solution, with a 4.8/5 rating on G2. 
With Gem, you can:

• Attract, engage, and hire talent faster: Build talent pipelines across all channels through sourcing, nurture, events, career sites, inbound, and more. With Gem, teams can source talent five times faster and double their talent pipelines.
• Maximize recruiter productivity: Use AI and automation to save time on routine tasks like reviewing applications, scheduling interviews, and managing follow-ups. Recruiters using Gem can review twice as many applications, schedule twice as many interviews, and engage four times as many candidates as before.
• Unlock data-driven recruiting: Get analytics that everyone can use. Debug your funnel, monitor pipelines, forecast hiring, and demonstrate impact, all without complex BI tools. With Gem, TA teams use data to position themselves as strategic partners to the business.
• Simplify your tech stack and cut costs: Consolidate multiple tools into one platform and reduce your spend on recruiting technology, external sourcing, and job boards by up to 50%. Save on standalone solutions with Gem’s end-to-end bundle and take advantage of past candidate relationships to reduce your reliance on sourcing new talent.

And just as we strive to help our customers find great talent, we also invest in our own people and culture. We are proud of the culture we’ve built and have recently been recognized as: 

• Forbes America's Best Startup Employers 2024
• Great Place to Work Certified, 2023
• Fortune Best Workplaces for Millennials, 2023

The company has raised $148M in funding from Accel, Greylock, ICONIQ, and more.

The Team & Role 

Gem empowers our customers to build exceptional teams that fuel their company's mission. We do this by deeply understanding our customers’ business challenges, serving as their trusted partners and advocates, aligning our all-in-one product with their objectives, and providing them with the enablement resources necessary for them to achieve their goals. All of our customer-facing teams work closely with our engineering and design teams, and our Product Marketing team to create content available to all Gem users.
The Technical Writer role is a unique opportunity to create the content that enables Gem users to succeed. You will be responsible for creating, updating, and maintaining internal and external documentation that is clear, concise, and easy to understand for users of all levels. You will work as the key link between our Product Teams, engineers, and our customers via case studies, help center articles, guides, and product newsletters. This is an opportunity to drive significant impact at the company-level, as the success of your work ties directly to Gem’s company strategy.

What you’ll do day-to-day:

• Gain a deep understanding of Gem’s products and services from our internal subject-matter experts that enables you to translate complex information into clear and concise documentation.
• Develop the the Gem voice with consistent tone across all of our public content and create a series of user persona profiles for Gem customers to more precisely target your content.
• Write user-friendly case studies, help center articles, guides, and reports for internal and external