Senior Account Executive

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Senior Account Executive is the catalyst behind Genesys' success as an organization. As a consultative sales professional, the Account Executive is responsible for driving revenue growth and bringing in net new business from prospects and current customers. Account Executives help solve the business needs of prospects and customers by aligning those needs and objectives with Genesys solution(s). Account Executives own all opportunities and customers and are responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline.
• Manage and close Genesys Enterprise sales opportunities through forecasting, account resource allocation, account strategy, and planning
• Support sales through calls and/or web-based presentations to managing product positioning, and strategies
• Increase pipeline through demand generation and targeted campaigns to the new logo accounts
• Learn and maintain in-depth knowledge of Genesys Enterprise products and technologies, competitors, industry trends
• Articulate Genesys Enterprise based solutions to align with client's requirements
• Develop and maintain competitive knowledge on industries and products to leverage in the sales cycle
• BS or BA degree
• 5+ years of sales experience (Cloud or Saas based software sales a plus)
• Proven ability to manage complex sales cycles, with a track record of successful revenue attainment
• Excellent communication/negotiating/closing skills with customers/prospects
• Aggressive with strong organizational skills and a self-starter

Key Responsibilities:
• Deep Understanding of the customer business environment.
• Presents product information to prospects, customers, and partners.
• Pipeline development through a combination of phone calls, email campaigns, and market sector knowledge/intelligence.
• Generates short-term results independently.
• Collaboratively strategizes for solving deal-level challenges.
• Creates and maintains a sales pipeline to hit and surpass goals within designated market sectors
• Accurately forecasts quarterly revenue and delivers on that revenue.

• Articulate and implement strategic territory and account plans aligned to Genesys’ strategic direction.
• Identify specific prospects/partners/channels to approach while communicating a relevant value proposition for you customer.
• Work closely with customers to ensure that they understand relevant CCaaS use cases, are successful using Genesys services, and can build the technical resources required to fully embrace cloud services.
• Understand the technical requirements of your customers and work closely with their IT development team(s) to guide the direction of our product offerings for developers.
• Collaborate with Genesys’ Legal and finance team and others to manage complex contract negotiations.
• Maintain an accurate and robust pipeline of $5M+ and accurately forecast your business using MEDDPICC sales methodology.
• Develop and manage the sales pipeline by engaging with prospects, partners, and key customers.
• Prepare and deliver business reviews to the senior management team regarding q