Complex Projects - Deputy Branch Lead

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Complex Projects – Deputy Branch Lead

ManTech is seeking a motivated, career and customer-oriented technical project manager to serve as Complex Projects Deputy Branch Lead for a program that supports a variety of customer IT requirements with a focus on providing productive and collaborative workspaces (new or renovated) with the necessary IT equipment to support dynamic mission requirements. 

While working with a Branch Lead to oversee location function, the Deputy Branch Lead will focus on certain areas of team management and performance while being the backup to all Branch lead responsibilities.

Responsibilities include, but are not limited to:

• Manages multiple related teams, sets priorities, and allocates resources; executes business plans.

• Oversee a master schedule, performing schedule analysis, monitoring project progress against cost and schedule and resolving variances, validating completion of scheduled project activities and milestones, providing updates to customers and Program management.

• Ensures timecards are entered per contract requirements and reconciled between systems.

• Management responsibilities to include holding the assigned technical PMs accountable for achieving cost, schedule, and delivery.

• Provides oversight for project managers who manages all aspects of diverse IT projects, typically involving multiple disciplines in the IT function and external dependencies to include Facilities and Procurement support.

• Developing, maintaining, and updating SOPs, knowledge articles, processes, and procedures.

• Utilizing standard documentation for training and quality assurance checks on work performed.

• Provides leadership to managers and professional associates.

• Accountable for the performance and results of multiple related teams.

• Develops plans, including business, production and/or organizational priorities.

• Collaborating with Engineering, Service Delivery, and customer engagement teams to ensure successful delivery of all projects.

• Recommends, develops, and measures key performance indicators (KPI) as needed to monitor performance using appropriate tools and techniques.

• Responsible for team meeting contractual performance criteria.

• Utilizes expertise and leadership skills to direct staff and to resolve issues to ensure project goals and requirements are met.

• Decision-making is guided by objectives.

• Solves unique and complex problems with broad impact on the business; requires conceptual and innovative thinking to develop solutions.

• Use ServiceNow PPM to manage requirements from initiation through project close-out.  Includes procurement, schedule, cost, dependences, and project activities. 

• Monitoring customer satisfaction which includes interaction with customers and staff.

• Measuring, reporting, and meeting key performance indicators (KPIs).

• Supporting KPIs by making recommendations, developing, and supporting initiatives to reduce project costs and enhance customer experience (automation, equipment, tools, technology, process, training, etc.).

• Creating and briefing presentations, reports, metrics to senior level customers and Program leadership.

• Attending customer meetings and providing detailed minutes as required.

• Influences others internally and externally.

Hours of coverage:

Individual shift may vary, but you will be managing a team a team that provides coverage from 6:00 a.m. – 6:00 p.m.   

Support may be required outside of core hours based on customer & mission needs.

Basic Qualifications:

• Experience managing multiple related teams, setting priorities, and allocating resources across 100+ concurrent projects.

• Experience identifying and resolving complex multi-dimensional business problems.

• Excellent oral and written communication skills.

• Proven ability to build and maintain constructive relationships among customers, stakeholders, technical teams, and contractors across the customer base.

• Demonstrated ability to meet or exceed contractual performance criteria.

• Expertise, training, and actual work experience with specific, systems and technologies.

• Must demonstrate ability to thrive and succeed in a challenging environment.

• Communicates complex concepts.

• BA/BS and 4+ years of experience, or a combination of education and work experience equivalent to 8+ years.

Preferred Qualifications:

• 3+ years of experience directly rel