We anticipate the application window for this opening will close on - 28 Nov 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Careers that Change Lives

The NMPH Associate Patient and Technical Services (PATS) Specialist provides information and product support for technical and non-technical aspects of Neuromodulation products for Deep Brain Stimulation, Spinal Core Stimulation, Targeted Drug Delivery, and/or Pelvic Health therapies. The specialist provides this comprehensive information to customers via telephone and written communications. The Assoc. Patient and Technical Services Specialist is responsible for documenting customer contacts and potential complaints for trending and FDA reporting.

Responsibilities may include the following and other duties may be assigned.

• Responsible for providing contact center support at the times required by the business and defined by the weekly staffing schedule including possible weeknight and/or weekend on call support.

• Documents all customer contacts utilizing the current procedures/work instructions for data collection and reporting.

• Delivers responses in a respectful manner demonstrating empathy, expertise and soft skills.

• Responsible for understanding and following corporate and operating unit procedures.

• Responsible for escalating any identified gaps in process or product information necessary to effectively respond to customer contacts and resolve issues.

• Provides accurate technical and non-technical information aligned with labeling.

• Maintains knowledge of Neuromodulation products and services: past, present, and future.

• Actively participate in process improvement efforts.

• Must complete all required trainings on time.

• Adhere to HIPPA and applicable privacy laws and regulations.

• Perform other job-related functions as requested by the business.

• Other duties as assigned

Must Have: Minimum Requirements

• Bachelor’s degree required

Nice to Have

• Medical Device product knowledge

• Neurological anatomy and physiology knowledge

• Advanced verbal and written communication skills

• Call Center or Customer/Technical Service experience

• Analytical/problem solving skills and experience

• Experience calming upset customers with poise and professionalism

• Time management skills

• Clinic and/or hospital experience

• Experience in regulated environment

• Demonstrated ability to utilize the computer and telephone efficiently

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation
 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Salary ranges for U.S (excl. PR) locations (USD):$55,200.00 - $82,800.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, ce