Customer Education Manager

About Tekmetric

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.

Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. 

But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

Working the Tekmetric Way

At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. 

We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here.

We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders.

Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you.

At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.

What You’ll Do

As the Customer Education Manager, you will be the bridge between our educational vision and the technology that delivers it. Reporting to the Manager of Customer Training,  you will play a pivotal role in the first half of this year as we roll out our brand-new Learning Management System (LMS).

You aren't just a creator; you are a systems thinker. You will help implement, manage, and optimize our LMS while simultaneously developing high-impact e-learning content for our customers and internal stakeholders (Tek U). This is a highly adaptive role perfect for someone who loves to alternate between the "creative" brain of content design and the "analytical" brain of systems administration.

In this role, you will:

LMS Administration & Support

• Implementation Support: Provide tactical assistance during the setup and rollout of the new LMS, including testing features and uploading initial data.
• System Maintenance: Handle day-to-day administrative tasks within the LMS, such as managing user access, organizing course catalogs, and ensuring the platform remains organized.
• Technical Troubleshooting: Assist customers and internal stakeholders (Tek U) with platform-related issues, ensuring technology hurdles are resolved quickly.
• Data Retrieval: Support leadership by pulling specific data sets and reports from the LMS for analysis.

Content Creation & Maintenance

• E-learning Development: Build e-learning modules and digital courses based on established instructional goals.
• Multimedia Support: Help code, program, and integrate multimedia elements (video, audio, graphics) into the learning experience.
• Content Refresh: Proactively update existing videos and other collateral to ensure all training materials accurately reflect the current Tekmetric product.
• Cross-Functional Collaboration: Work alongside the training team to ma