Assistant Director, Event Management

Department

CSL Student Centers: Event Management

About the Department

The Student Centers serve as the core community building and special events spaces at the University of Chicago. The Student Centers play a formative role in the Campus and Student Life goal of creating a comprehensive and integrated network of services that support the academic mission and facilitate student learning, engagement, and success.

Job Summary

Reporting to the Associate Director of Event Management, the Assistant Director, Event Management , has primary responsibility for planning and executing events. This includes working with diverse student populations; supervising union and student staff; developing and monitoring event budgets and billing processes; contributing to and implementing unit policies and procedures; and maintaining relationships with vendors to successfully support a range of events across the portfolio.

Responsibilities

• Assists with planning, coordination, and event support to student, staff, faculty, alumni, and affiliate clients within the Reynolds Club, Bartlett Hall (1st floor), Mandel Hall, and other University of Chicago locations in the evening and on weekends.

• Staff events and programs, and helps coordinate client needs on-site.

• Works with University and Student Centers staff to encourage community involvement in providing services to a wide variety of facility users in the Student Centers. Participates in the regular planning cycle for Student Centers events.

• Coordinates and attends a wide range of events during the day and evenings in Reynolds Club, Mandel Hall, and other campus locations as required.

• Contributes to problem-solving related to unforeseen issues concerning events and guests within the facilities.

• Helps ensure all events conform to University of Chicago and special event policies as necessary, with a high level of sensitivity to customer service and enhancing public relationships with program organizers and participants.

• Utilizes industry standards and technological solutions when appropriate.

• Oversees scheduling and billing policies and implementation for the Student Centers’ portfolio, including Ida Noyes Hall, Reynolds Club, Bartlett Hall (1st floor), and Mandel Hall, including the quarterly room lottery system for student organizations in collaboration with the Scheduling Coordinator.

• Provides consistent and high-level logistical support to all clients and events in the Student Centers portfolio.

• Ensures all reservations and billing are processed in a timely manner.

• Audits, scheduling, and billing practices as needed.

• Develops and maintains additional policies regarding scheduling and billing in collaboration with the Associate Director for Event Management.

• Cultivates and maintains relationships with vendors and departments that support events across the portfolio. These include on-campus departments such as AV Services, Facilities Services, and partner venues across the University. Vendors may include audiovisual and rental furniture vendors, caterers, décor, and floral vendors that support a variety of budgets and events.

• Hires, trains, supervises, and evaluates employees, including a full-time, non-exempt Scheduling Coordinator and a team of student employees.

• Serves as a member of the Student Centers staff and assists with various office programs and projects.  This includes consulting and collaborating with the Assistant Director, Events Management, and fulfilling other duties as assigned with the Student Centers portfolio.

• Executes day-to-day event logistics and other moderately complex assignments with some guidance from others.

• Works to implement ideas for improvement as they are identified, in addition to providing post-event feedback on turnout and vendor performance, with direction from others.

• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Certifications:

---

Preferred Qualifications

Education:

• Bachelor’s degree.

Experience:

• At least two years of experience in a progressively responsible work environment, preferably in a student union or hotel setting.

• Events management experience.

• Prior experience with financial administration and billing.