Customer Solutions Specialist

Linde Gas & Equipment Inc.
Customer Solutions Specialist
Location: Salt Lake City, UT

Linde Gas & Equipment Inc. is seeking a Customer Solutions Specialist. This role will provide excellent customer service in our Customer Excellence Center taking ownership of, and resolving, customer inquiries.

What we offer you!

• Competitive pay

• Comprehensive benefit plan (medical, dental, vision and more)

• 401(k) Retirement Savings Plan

• Paid time off (vacation, holidays, PTO)

• Employee Discount Programs

• Career growth opportunities

   

   

  What you will be doing:

• You will deliver outstanding service and ensure our customers have a great experience
• Maintain relationships with customers and sales staff by addressing incoming calls, processing sales orders, confirming shipments, resolving order & service issues
• Manage procurement, delivery schedules, and inventory tracking
• You will use business software systems to retrieve customer information, verify inventory levels and process orders
• Verifies customer credit status and completes necessary paperwork to issue credits or debits
• Suggests additional and alternative products and services following established pricing guidelines to meet customer needs,
• Work effectively in cross-functional teams and foster a culture of teamwork and open communication to achieve shared goals
• Other duties as assigned

What makes you great:

• ·       High School Diploma required, college or equivalent experience preferred
• ·       Minimum of 2 – 4 years of customer service or in store sales experience required
• ·       Prior industry experience including knowledge of current company products (hardgoods and welding supplies, industrial gas, specialty gas and medical gas) required
• ·       Hands on experience in Specialty Gas/Hydrocarbon industries, required
• ·       Strong computer skills, including Microsoft applications and Lotus Notes
• ·       Excellent verbal and written communications skills
• ·       Proficiency in computer systems and computers applications
• ·       Strong verbal and written communication skills
• ·       Demonstrated ability to work independently and be self-motivated
• ·       Ability to work flexible hours

Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies, and services which are making our customers more successful and helping to sustain and protect our planet.

The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing, and primary metals. Linde’s industrial gases are used in countless applications, from life-saving oxyge