Resident Management Intern

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®.  At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.   AMH's Internship Program provides a comprehensive range of opportunities for professional, leadership, and personal development, supporting interns' career growth. As an intern, you will have the opportunity to connect with peers, participate in Executive-led professional development sessions, and acquire invaluable industry-specific experience. The program provides hands-on experience in the innovative Single Family Rental REIT industry, enabling you to gain a comprehensive understanding of this groundbreaking field. By the end of the program, interns will have gained valuable skills and knowledge that will be beneficial in their future careers.   The Resident Management Intern will work directly with their department’s leadership. Essential functions of the job are listed below. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.   Resident Management Internship Learning Objectives/Task Goals:

• Work closely with the District & Resident Management team to attain knowledge in understanding the full spectrum of responsibilities and day-to-day tasks involved with property management.
• Gain knowledge of marketing strategies, budget management, and understanding customer service.
• Learn and participate in field operations visiting homes, reviewing marketing processes and field quality. 
• Become familiar with AMH applications and operational techniques through trainings and apply as needed.
• Work with property management team to assist with sales process from start to finish, overcoming objections, providing solutions, building relationships, and creating excitement.
• Assist with ensuring our properties meet the Company’s standards by communicating maintenance and upkeep needs to the property’s maintenance team members.
• Learn and apply the customer experience which includes responding quickly and courteously to resident’s concerns and questions, taking prompt action to solve problems, and conveying requests to the appropriate individual(s).
• Work on special cross-functional projects that require building relationships and partnering with other groups and business partners to reach goals.
• Provide support by assisting team with completing various financial, administrative, and other reports as needed.
• Participate and support in community relations initiatives. 
• Attend weekly/bi-weekly team meetings.
• Perform other duties and work on miscellaneous projects as requested.

Minimum Education/Skills/Experience/Credentials:

• Enrolled in a university degree program relevant to the department in which they are working.
• Ability to maintain confidentiality of all aspects of job responsibilities.
• Carries out all responsibilities in an honest, ethical, and professional manner.
• Intermediate proficiency in MS Office Suite, including MS Excel.
• Ability to meet tight deadlines and effectively prioritize and juggle multiple concurrent projects. 
• Must have a strong work ethic and a positive attitude; dependable, require minimal supervision. 
• Excellent communication skills, both verbal and written. 
• Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. 
• Robust assessment, analytical, critical thinking, and problem-solving skills. 
• Availability to commit to 40 hours per week.

This is a paid internship, however AMH does not provide housing, relocation, or transportation assistance.
AMH is an equal opportunity employer.
AMH conducts pre-employment background screening.

Come Build Your Career with Us
At AMH, we’re redefining what it means to make a home yours. And we’re doing it with care. Since 2012, we've grown to become the country’s only large-scale integrated owner, operator, and developer of rental homes, recognized as one of Fortune’s 2023 Best Workplaces in Real Estate™, a 2023 Great Place to Work®, a top U.S. homebuilder by Builder100, and one of America's Most Responsible Companies 2023 and America's Most Trustworthy Companies 2023 by Newsweek and Statista Inc. Powered by a national team, we manage almost 60,000 rentals in the U.S., home to about 200,000 people. Our goal is to simplify the leasing experience through p