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Customer Success Administrator
Performance Systems Integration (PSI)San Jose, United Statesfull_timeVerifiedPosted 1 Jul 2025
About the role
Customer Success Administrator
Performance Systems Integration (PSI) is a leader in the Fire & Life Safety industry servingcustomers throughout Washington, Oregon, Northern California, and Idaho. We provide a broadrange of Fire & Life Safety programs and services—monitoring, testing, and inspecting, systemmaintenance, installations, and code compliance consultations—to the industries we serve. Westrive to be the best place to work within our industry by adhering to the philosophy that we takecare of our customers by taking care of our people.
Position Overview
The Customer Success Administrator plays a crucial role in delivering exceptional service toour customers and ensuring their inquiries and concerns are addressed efficiently. This positionsupports customer satisfaction, operational processes, and administrative functions. It is idealfor someone who thrives in a customer-facing, fast-paced environment with a passion forproactive problem solving and team support.
Key Responsibilities
● One Call Resolution: Resolve customer inquiries on the first call using sound judgment,empathy, and a solid understanding of our services.● Call Routing: Evaluate customer needs and route communications to appropriate teamsor departments as needed.● Call Escalation: Identify and escalate issues requiring managerial support while keepingthe customer informed.● Customer Complaints Resolution: Handle customer concerns professionally, workingto convert negative experiences into positive outcomes.● Front Desk Reception: Serve as the first point of contact for walk-in guests andincoming calls, maintaining a welcoming and professional environment.● Operations and Administrative Support: Perform administrative functions such asdata entry, record management, and interdepartmental assistance.● Mail Management: Oversee the handling of incoming and outgoing mail, ensuringprompt delivery and response.● Other Duties as Assigned: Participate in additional projects or responsibilities asneeded to support team and business goals.
Qualifications
● Strong communication skills (verbal and written).● Calm, effective problem-solving skills and the ability to manage challenging interactions.● Familiarity with customer service and call center software; proficiency in Microsoft OfficeSuite, CRM, ERP systems preferred.● Highly organized with attention to detail; capable of multitasking in a dynamic setting.Education & Experience● High school diploma or equivalent required.● 1+ year of customer service or call center experience preferred.● Additional certifications in customer service are a plus.
Work Environment
● Office environment in San Jose, CA. (Hybrid)
Why Join Us?
● Medical, Dental, Vision Plans● Company-paid Life and Long-Term Disability Insurance● Health Savings Account with generous company contribution (HSA)● Flexible Spending Accounts for Medical and Dependent Care (FSA)● Employee Assistance Program (EAP)● Paid Time Off (PTO) plan● 10 paid holidays off per year● Safe Harbor 401(k) Retirement Plan with liberal company match● Comprehensive Training and Development Program
Equal Opportunity & Compliance
Candidates selected for this position will be subject to a background check, DMV recordcheck (if applicable), and pre-employment drug screen (if applicable) once a signed offer isreceived.
Performance Systems Integration, and our affiliates, are Equal Employment Opportunityemployers. We are committed to fair hiring practices and base employment decisions onqualifications, job requirements, and business needs without regard to legally protectedcharacteristics.
If you are unable to submit your application due to incompatible assistive technology ordisability, please contact HR@psintegrated.com. We will reasonably accommodate qualifiedindividuals with disabilities as required by law.
Performance Systems Integration (PSI) is a leader in the Fire & Life Safety industry servingcustomers throughout Washington, Oregon, Northern California, and Idaho. We provide a broadrange of Fire & Life Safety programs and services—monitoring, testing, and inspecting, systemmaintenance, installations, and code compliance consultations—to the industries we serve. Westrive to be the best place to work within our industry by adhering to the philosophy that we takecare of our customers by taking care of our people.
Position Overview
The Customer Success Administrator plays a crucial role in delivering exceptional service toour customers and ensuring their inquiries and concerns are addressed efficiently. This positionsupports customer satisfaction, operational processes, and administrative functions. It is idealfor someone who thrives in a customer-facing, fast-paced environment with a passion forproactive problem solving and team support.
Key Responsibilities
● One Call Resolution: Resolve customer inquiries on the first call using sound judgment,empathy, and a solid understanding of our services.● Call Routing: Evaluate customer needs and route communications to appropriate teamsor departments as needed.● Call Escalation: Identify and escalate issues requiring managerial support while keepingthe customer informed.● Customer Complaints Resolution: Handle customer concerns professionally, workingto convert negative experiences into positive outcomes.● Front Desk Reception: Serve as the first point of contact for walk-in guests andincoming calls, maintaining a welcoming and professional environment.● Operations and Administrative Support: Perform administrative functions such asdata entry, record management, and interdepartmental assistance.● Mail Management: Oversee the handling of incoming and outgoing mail, ensuringprompt delivery and response.● Other Duties as Assigned: Participate in additional projects or responsibilities asneeded to support team and business goals.
Qualifications
● Strong communication skills (verbal and written).● Calm, effective problem-solving skills and the ability to manage challenging interactions.● Familiarity with customer service and call center software; proficiency in Microsoft OfficeSuite, CRM, ERP systems preferred.● Highly organized with attention to detail; capable of multitasking in a dynamic setting.Education & Experience● High school diploma or equivalent required.● 1+ year of customer service or call center experience preferred.● Additional certifications in customer service are a plus.
Work Environment
● Office environment in San Jose, CA. (Hybrid)
Why Join Us?
● Medical, Dental, Vision Plans● Company-paid Life and Long-Term Disability Insurance● Health Savings Account with generous company contribution (HSA)● Flexible Spending Accounts for Medical and Dependent Care (FSA)● Employee Assistance Program (EAP)● Paid Time Off (PTO) plan● 10 paid holidays off per year● Safe Harbor 401(k) Retirement Plan with liberal company match● Comprehensive Training and Development Program
Equal Opportunity & Compliance
Candidates selected for this position will be subject to a background check, DMV recordcheck (if applicable), and pre-employment drug screen (if applicable) once a signed offer isreceived.
Performance Systems Integration, and our affiliates, are Equal Employment Opportunityemployers. We are committed to fair hiring practices and base employment decisions onqualifications, job requirements, and business needs without regard to legally protectedcharacteristics.
If you are unable to submit your application due to incompatible assistive technology ordisability, please contact HR@psintegrated.com. We will reasonably accommodate qualifiedindividuals with disabilities as required by law.
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