Manager of Patient Access Services

POSITION SUMMARY:

Under general direction of the director, develops departmental policy; is responsible for the billing, collection, financial counseling, cashiering process; manages and coordinates resources and activities of teams to ensure departmental goals are met; performs trend analysis and produces reports; identifies and resolves problems, for the purpose of achieving the departmental goal of ensuring maximum revenue and a cash flow benefit to the hospital.

Position: Manager of Patient Access Services       

Department: Ambulatory

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Provides leadership, vision and management expertise in guiding daily operations of the department
• Creates and promotes a “customer service” oriented work environment with staff
• Reviews operations and uses statistics/metrics to determine overall performance and effectiveness, team performance and error rates, deficits in systems, etc. Communicates those metrics to the organization.
• Reviews and modifies work design to reach desired outcomes
• Reviews and responds to financial data for department
• Understands the role of Patient Access within the organization as a whole
• Reviews, updates and implements policies and procedures as it relates to the functions of the registration process
• Establishes and maintains work performance standards and monitoring tools for consistent measurement of outcomes
• Engages in and supports Revenue Partners training development and implementation
• Oversees activities to ensure goals and objectives are met by specified target dates
• Role models appropriate problem solving, communication and professional standards for all staff
• Ensures that all processes support patient safety
• Develops, under the guidance of the Director, programs, policies, processes and procedures to carry out strategies for achieving short and long-term goals. Reviews, updates and implements policies and procedures as it relates to the functions of the registration process
• Documents processes in standardized manual between inpatient, outpatient and financial counseling areas and recommends changes in policies, processes and procedures in response to operational needs and to ensure continuous quality improvement.
• Consistently manages all team activities so that quality registration, billing, collecting and financial counseling services are provided in an efficient and effective manner, meeting all applicable federal, state, and third-party payer guidelines and regulations.  Oversees activities to ensure goals and objectives are met by specified target dates or investigates alternatives and suggests adjustments as necessary.
• Develops and maintains productivity measurements and adjusts resources to meet hospital and departmental standards, as requested by the Director.
• Demonstrates ability to implement problem-solving mechanisms in routine and emergency situations and to initiate and implement changes in systems and procedures as required.
• Responsible for effective human resource management within the Patient Access Management Department to achieve quality registration, billing, collection, financial counseling services and positive employee relations. Develops and mentors employees.
• Consistently and fairly interprets and enforces human resource policies as observed by the Director.
• Maintains effective and appropriate staffing as evidenced by on-going budgetary analysis.
• Selects qualified employees for employment according to Human Resource policy and employee relations laws and guidelines.
• Conducts employee disciplinary procedures up to and including termination with appropriate documentation according to Human Resources policy and employee relations laws and guidelines.
• Monitors employee turnover, overtime and absenteeism for department and provides justification as requested by the Director.
• Responsible for effective fiscal management of departmental operations to ensure proper utilization of departmental financial resources.
• Develops departmental budget within designated deadlines according to budgetary procedures.
• Investigates and suggests alternatives to the established budget depending on shifting demands of resources.
• Utilizes financial resources within established budget.
• Effects unanticipated cost savings or revenue generation through innovative methods within inpatient area.
• Maintains an adequate inventory of supplies and equipment as appropriate to meet the demands of the teams as demonstrated by departmental standards.
• Analyzes data and produces a variety of reports to determine whether goals are being met by the respective teams and the overall effectiveness of the