Hyperscaler Deployment Services Director

Location: Plano, TX.

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.

About this opportunity:

We are looking for a Service Delivery Director (SDD) who will be accountable for the end to end global delivery of hardware and services to hyperscale cloud supplier locations—on time, under budget, and in full compliance. This role owns the complete supply chain execution, including sourcing coordination, logistics planning, customs clearance, trade compliance, risk management, and last mile delivery into data center environments. The SDD ensures a high quality, resilient, and scalable delivery model by proactively anticipating and mitigating geopolitical, regulatory, and operational risks while balancing speed, cost, and reliability. Partnering closely with Project Directors and cross functional stakeholders, this leader oversees the full lifecycle from order receipt through installation and asset lifecycle management, enabling seamless global deployments even in complex or emerging markets

What you will do:

• Provide end-to-end oversight of hardware and services delivery to hyperscale data center locations, ensuring adherence to timelines, budgets, and service level agreements (SLAs).
• Partner with Project Directors to plan current business, onboard new programs, minimize program costs, and proactively identify and mitigate delivery risks.
• Lead customer management efforts by maintaining strong internal and external relationships, driving strategic initiatives to enhance customer experience, and delivering performance-driven business reviews.
• Resolve escalated service delivery issues while ensuring professional, timely, and effective communication.
• Drive delivery excellence by optimizing performance, quality, and cost through resource planning, global delivery utilization, offshoring strategies, automation, industrialization, and process efficiency.
• Define, track, and improve key performance indicators (KPIs) to measure delivery performance and operational health.
• Establish and lead regular governance with key customer stakeholders, Program Directors, Market Areas, and Global Support Centers.
• Build and maintain strong relationships with Market Area leadership, delivery organizations, and local entities to ensure alignment and execution success.
• Anticipate potential operational risks and proactively minimize service disruptions across the delivery lifecycle.
• Oversee inventory management to ensure supply meets demand and obsolete technology is depleted before introducing new hardware.
• Partner with Sales and Trade Compliance to ensure fully compliant global deployments and maintain an accurate register of countries in scope.
• Maintain asset traceability within systems of record, monitor warranty and support expirations, negotiate extensions, and identify add-on sales opportunities.