Vice President, Customer Experience

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Job Details

Kantar is seeking a Vice President of Customer Experience to help accelerate growth, shape client conversations, and elevate our role as a trusted CX advisor within our Insights business. This role brings deep CX expertise directly into our most important commercial and client moments—where strategy, credibility, and execution matter most. 

The VP of CX is a senior leader who combines subject‑matter authority with commercial instinct. You will partner closely with Kantar Client Partners, New Logo Sales, and delivery teams to win and expand high‑value CX engagements, influence executive stakeholders, and strengthen Kantar’s position as a leader in modern customer experience. The role directly reports to the EVP of Customer Experience at Kantar. 

The Role 

This role sits at the intersection of growth, strategy, and client impact. You will act as a senior CX advisor in complex opportunities, helping clients move beyond tools and research toward enterprise‑level CX transformation. Your presence will raise the quality of conversations, sharpen our point of view, and increase confidence with senior decision‑makers. 

You will support priority pursuits and strategic accounts, shape winning CX narratives, and engage selectively post‑sale on flagship or highly visible CX programs. Externally, you will represent Kantar as a credible CX leader with clients, partners, and the broader market as we scale our CX practice in North America. 

What You’ll Do 

• Partner with Kantar sales teams and client partners on priority pursuits and complex enterprise opportunities 

• Serve as a senior CX strategist in executive‑level client conversations, workshops, and briefings 

• Help clients define CX ambition, business cases, and transformation roadmaps grounded in real outcomes 

• Shape proposals and pitches by framing compelling CX narratives and differentiated value propositions 

• Coach account and pursuit teams on CX strategy, storytelling, and executive presence 

• Act as a trusted advisor to delivery teams on high‑profile or complex CX engagements 

• Contribute to CX go‑to‑market strategy, thought leadership, and external visibility for Kantar 

• Represent Kantar at client events, industry forums, and with strategic partners like Qualtrics and Medallia as a senior CX voice 

What Success Looks Like 

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