Job Summary: Serves as a working leader at a Navy Gateway Inn and Suites and or Navy Lodge property responsible for leading and inspecting work of team members in performing housekeeping duties ensuring program standards are met. Regularly performs the full range and scope of housekeeping services the same as a Housekeeping Attendant including but not limited to cleaning guest rooms public spaces storage areas laundry rooms exterior space etc. These services include but are not limited to vacuuming mopping dusting scrubbing washing moving items polishing cleaning removal of debris trash transporting clean and dirty linen towels etc. Uses hand and powered cleaning equipment in connection with performing duties. 

Duties and Responsibilities: 

• As working leader is responsible for overseeing and passing on to Housekeeping Attendants information instructions received from the supervisor manager. Assists in the training of new associates answers questions regarding changes to policies procedures and pertinent directives. Ensures work schedules are adhered to keeps supervisor apprised of work status assignments and advises concerning problem areas. 
• Trains and demonstrates proper work methods and procedures for all personnel. Assures the most efficient and economical methods of cleaning and maintaining guest rooms are implemented. Ensures required cleaning materials and linen are available. Works along with and accomplishes work of the same kind and level as that performed by the associates led.  
• Maintains information on housekeeping work performed by room number of occupants departure and arrival dates etc.  
• Maintains continuity in the absence of immediate supervisor.  
• Greets and welcomes guests upon sight always maintaining outstanding guest relations.  
• Conducts daily inspections of rooms housekeeping carts common areas laundry facilities and maintains written documentation of these inspections.  
• Ensures privacy and security of guests are maintained at all times.  
• Responsible for the security of all items in the storeroom and or assigned storage areas. Determines and places orders for cleaning supplies in-room amenities and other materials or equipment needed by the housekeeping staff and ensures items are available when required. 
• Ensures equipment is properly maintained stored and accounted for. Issues amenities supplies and linen to the Housekeeping Attendants and performs a monthly quarterly inventory as required.  
• Handles guest and or staff suggestions and complaints resolving problems in a tactful and diplomatic manner referring difficult and or unusual situations to the supervisor for resolution.  
• Regularly performs the full range and scope of housekeeping services including but not limited to cleaning guest rooms public spaces storag