Senior IT Support Officer - Enterprise Technology Services - 971343

The Team

IT Infrastructure Services provide server and network infrastructure support and management to the agency using a range of traditional and contemporary enterprise platforms and tools. The occupant is expected to undertake high level tasks associated with IT infrastructure support including complex issue resolution, escalation management, staff supervision and mentoring, data quality, and reporting and analysis across technologies relevant to the Department.

About the Role

Undertake customer focused infrastructure services in one or more of the following areas:

• Technical support of IT infrastructure including networking equipment, servers, cloud services and associated information technology peripherals.
• Technical support of business applications software and development projects.
• Cybersecurity services including security risk assessments and investigations.
• Provision of support, supervision, training, and leadership for other IT support staff.

We are offering

• Ongoing - ASAP Start Date 
• Full-time
• 73.5 hours per fortnight
• We are a child-safe organisation
• Pathways to grow your career

Fitness Passport provides DECYP employees with discounted access to 50+ facilities across the state, helping you and your family meet your fitness goals!

Wellbeing Connect is DECYP’s pathway to free confidential counselling services. Wellbeing Connect isn’t just for when things get tough. It’s designed to support your wellbeing every day – helping you to stay on track, build healthy habits, and access expert advice across a range of areas important for your overall wellbeing

Applicants should be aware that for twelve (12) months from the date of publication, this selection process may be used to fill any subsequent full-time or part-time vacancies in accordance with Employment Direction 1.

We are looking for

Essential

• Current Tasmanian Registration to Work with Vulnerable People (RWVP) with a registration Status – Employment

Desirable

• Appropriate post-secondary qualification and / or industry experience relevant to the role.
• At least two years’ experience in the delivery of ICT support and infrastructure services.
• A current driver’s licence.

Please note: The cost associated with obtaining a RWVP is the responsibility of the individual.

Statement of Duties and a reference guide to assist with applying online

Statement Of Duties (PDF)

Statement Of Duties (DOCX)

How to apply 

Applications should include:

• a 1–2 page written response demonstrating your experience, skills and knowledge as they relate to the Statement of Duties, and
• a resume that contains relevant personal details and work history.
• a valid email address for the purposes of email communication.
• The contact details of two referees (one must be your current or previous manager) who can confirm your work performance and ability to perform the duties.

Please note that we do not require a separate statement addressing the selection criteria.

Applications should be submitted online by 11.55pm AEDT on the advertised closing date.

More information

For further guidance please refer to our Information for Applicants (PDF).

Should you have any difficulties regarding applying for this vacancy online, please contact Department