Vice President, Product Integrity & Enablement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Operational efficiency and process excellence are at the core of enabling quality digital products. We are looking for a passionate, multi-faceted, and adaptable strategic thought leader to serve as Vice President in the Enterprise Acquisition Products and Platforms (EAPP) leadership team and support the organization as a horizontal function designed to drive scale, reliability, and quality in acquisition. There are four core functions this role will lead:

• Enablement & Delivery – Outcome-focused enabler driving EAPP delivery visibility & escalation, product proficiency, and refinement of strategic initiatives.
• Business Process Documentation & Control Design – for the suite of EAPP features throughout the end-to-end product development lifecycle.
• Process Monitoring & Data Operations – Monitor and identify process & data risk, adhere to and reenforce Enterprise Data Management policies, and support ongoing operational needs associated with acquisition data.
• Product Quality Operations – Ensure all aspects of control and compliance are accounted for, issues are governed & managed effectively and be the product quality champion for EAPP teams, including leading User Testing for new product development.

 Responsibilities include:

• Lead a global team of high performing, highly talented and engaged colleagues.
• Build and leverage strong relationships with key stakeholders in EAPP and across organizations, to support their business needs and to provide thought leadership to cross functional teams.
• Drive operational efficiency and excellence in EAPP products, platforms, and ways of working.
• Serve as Federated Data Office deputy executive for Enterprise Digital, and manage & govern Acquisition Data
• Lead transformation to ensure robust risk-based business process documentation, control design, and control coverage for EAPP products and features.
• Evolve operating model to strengthen operational effectiveness, risk and control management across EAPP organization

 Required Qualifications 

• Customer focused, enthusiastic and creative with the ability to think conceptually and strategically.
• Strong interpersonal skills with the demonstrated ability to build and leverage relationships with key business partners.
• Strong communication skills with the proven ability to present complex ideas to senior management in a clear and concise way and influence senior leaders.
• Experience in managing risk, controls or data-related processes within a complex, operational or regulatory environment.
• Experience working on global projects and collaborating with business partners across multiple countries and business units.
• Demonstrated ability to promote and drive change to further improve processes to be more efficient and effective.
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