Jobs and Careers

Client Concierge & Service Fulfillment Specialist | ZR_28423_JOB

BruntWork

UKRemotefull_timeVerifiedPosted 11 Oct 2025

About the role

This is a remote position.

Job Highlghts:

Contract type: Independent Contractor
Schedule: 40+ hours per week with multiple positions available; Monday - Friday 6.00am - 4.00pm - MDT

Client Time zone: MDT

Client Overview

Join a well-established concierge service organization that has been delivering premium personal and corporate support to discerning clients for over two decades. This growing company serves major corporate accounts and creates white-label concierge programs for employee benefit providers and residential property firms.

You’ll be part of a team that handles everything from everyday lifestyle requests to complex international event planning — all supported by advanced technology and AI-powered tools.

Job Description

As a Virtual Concierge Professional , you’ll deliver high-touch, five-star service to busy professionals, executives, and families. This is not a typical customer service position — you will take full ownership of each client request, ensuring a seamless experience from initial intake to final fulfillment.

You’ll research, coordinate, and manage diverse service requests while maintaining exceptional communication and attention to detail. Supported by integrated systems and AI tools, you’ll represent premium brands with professionalism, warmth, and precision. Responsibilities

Service Intake & Communication

Promptly and professionally respond to inbound requests via phone, email, text, or live chat across multiple branded portals.
Use Zendesk’s multi-brand, omni-channel CRM (or similar) to manage all communications, documentation, and follow-up actions.
Maintain a refined, polished, and empathetic tone consistent with five-star service standards.
Accurately gather, clarify, and confirm all service request details.
Provide proactive and transparent updates to clients throughout each request’s lifecycle.

Fulfillment Coordination

Research, source, and arrange all aspects of service requests with precision and discretion.
Coordinate with vetted vendors, service providers, and fulfillment partners to ensure timeliness and quality.
Follow through until service completion and client satisfaction are fully confirmed.
Uphold confidentiality and protect client and company data at all times.

Core Service Areas

You’ll manage or coordinate requests across a wide range of services, including:

Travel & Leisure: vacation planning, flights, hotels, private transportation, event tickets, entertainment.
Lifestyle & Personal Services: restaurant reservations, gift sourcing, spa and wellness bookings, childcare, errands.
Home & Residential Services: vendor referrals, maintenance scheduling, relocation support, and package coordination.
Business Support: meeting and event planning, research, and administrative coordination.
Health & Wellness: fitness referrals, medical appointment scheduling, eldercare coordination, lifestyle balance support.
Reminder & Assistance Services: appointment confirmations, date reminders, and ongoing personal task support.

Performance Expectations

Deliver every experience with attentiveness, efficiency, and elegance.
Anticipate client needs and provide proactive, personalized solutions.
Communicate clearly, empathetically, and promptly.
Ensure documentation, follow-up, and completion tracking are always accurate.
Protect confidentiality and uphold all professional and contractual standards.
Represent the client brand with distinction and professionalism in every interaction.

Requirements

Fluent in U.S. English , with exceptional verbal and written communication.
Proven proficiency in Zendesk or similar multi-brand, omni-channel CRM systems.
Strong multitasking, research, and coordination skills.
Professional demeanor and excellent interpersonal judgment.
High attention to detail, accuracy, and follow-through .
Ability to work independently whi