IT Product Owner - Customer Service

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram, LinkedIn and Twitter.

 

POSITION TITLE

IT Product Owner -Customer Service

 

POSITION OVERVIEW

Milliken is in search of an IT Product Owner to join our team! This position will be a key player in the IT Department as the Product Owner for Customer Service applications.  The role of Product Owner entails working closely with business stakeholders to identify requirements and sequence the work for Digital Roadmap initiatives as well as incremental changes that bring business value.  

 

This role is based out of our corporate headquarters in Spartanburg, SC and offers a Hybrid work schedule. Travel may be occasionally necessary to provide on-site support of projects.

 

JOB RESPONSIBILITIES

• Collaborate with Division Customer Service teams, as well as the Corporate Customer Success team to understand their specific needs and translate them into IT solutions.
• Works in Agile environment to continuously review business needs, refine priorities, outlines milestone and deliverables, and identify opportunities and risks

• Responsible for product area research to demonstrate Innovation and “art of the possible”
• Translates product roadmap features into well-defined product requirements including creation of user stories with acceptance criteria<